Manager, Learning Development

National Council of Social Service (NCSS); Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

SSI Learning Development/Learning Excellence (LD/LE) supports Singapore’s social service sector by developing professional capabilities, maintaining training quality and strengthening workforce readiness.

The role will lead course portfolios, design curricula, assess impact and pilot AI-enabled learning solutions, collaborating with Adult Educators and partners to enhance professional development.

Qualifications

• Three to five years of experience in learning and capability development, curriculum or instructional design.
• Ability to lead projects or workstreams and coordinate cross-functional contributors.
• ACLP, DDDLP or equivalent experience preferred; AI-related fields advantageous.

Responsibilities

• Analyse capability needs and translate requirements into learning outcomes and activities.
• Design and enhance curricula, learning pathways and capability interventions using adult learning principles.
• Lead assigned course portfolios, projects or workstreams from planning through implementation and evaluation.
• Review learning data and stakeholder feedback to improve programme relevance and quality.
• Pilot digital and AI-enabled learning solutions in governance and quality contexts.
• Coordinate Adult Educators for programmes and support quality reviews and development initiatives.
• Work with agencies, subject matter experts and partners to co-develop capability solutions.
• Participate in projects, committees and cross-sector initiatives contributing SSI’s perspective.

Skills

Sector awareness

Systems thinking

Judgement

Planning and delivery

Stakeholder engagement

Communication

Collaboration

Digital and AI literacy

Education

ACLP/DDDLP or equiv experience

Job description

[What the role is]

The Learning Development/Learning Excellence (LD/LE) team at SSI supports continuing education and training for Singapore’s social service sector by developing professional capabilities, maintaining training quality and working with stakeholders to strengthen workforce readiness.

What You Will Be Working On

• Analyse capability needs and translate competency and practice requirements into learning outcomes, assessments and activities.
• Design and enhance curricula, learning pathways and capability interventions using adult learning principles and appropriate delivery approaches.
• Lead assigned course portfolios, projects or workstreams from planning through implementation and evaluation.
• Review learning data and stakeholder feedback to recommend improvements to programme relevance, quality and learning transfer.
• Pilot suitable digital and AI-enabled learning solutions in accordance with governance and quality requirements.
• Coordinate the engagement and deployment of Adult Educators for assigned programmes, and support quality reviews and professional development initiatives.
• Work with agencies, subject matter experts, Adult Educators and training partners to identify needs and co-develop capability solutions.
• Participate in relevant projects, committees and cross-sector initiatives, contributing SSI’s professional perspective and following through on agreed actions.

[What we are looking for]

Personal Competencies

• Thinking Clearly and Making Sound Judgements
• Working Effectively with Citizens and Stakeholders
• Improving and Innovating Continuously
• Social Service Sector Knowledge
• Curriculum Design and Development

Skills Required

• Sector awareness, systems thinking and sound judgement, with the ability to analyse issues and elevate material concerns appropriately.
• Strong planning and delivery discipline, with the ability to coordinate concurrent workstreams and follow through reliably.
• A learner-centric and improvement-oriented mindset, grounded in adult learning, curriculum design and evaluation practice.
• Strong stakeholder engagement, communication and collaboration skills, with the ability to coordinate contributors and work effectively with Adult Educators and partners.
• Digital and AI literacy, with sound judgement in governance, quality and responsible use.

Experience

• Three to five years of relevant experience in learning and capability development, curriculum or instructional design, adult learning or related fields.
• Demonstrated ability to lead assigned projects or workstreams, coordinate cross-functional contributors and engage diverse stakeholders; formal supervisory experience is not required.
• ACLP, DDDLP or equivalent experience are preferred; experience in digital learning, project management, evaluation or AI-related fields are advantageous.

We regret to inform that only shortlisted candidates will be notified.