Senior Manager, Human Capital Development

Resorts World Sentosa; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Resorts World Sentosa is seeking an experienced learning and development professional to drive curriculum strategy and instructional design, delivering structured, end-to-end learning programmes that align with business transformation priorities in a dynamic environment.

This role partners stakeholders to build workforce capabilities, enhance facilitation excellence, implement evaluation frameworks and ensure learning effectiveness across RWS Academy through end-to-end design and delivery.

Qualifications

• Bachelor’s degree with 6-8 years of relevant experience.
• WSQ ACLP certificate preferred.
• WSQ DACE/WSQ DDDLP adds advantage.
• Collaborative team player with strong communication and presentation skills.
• Strong planning, systems thinking, and project management.
• Resourceful and adaptable in a fast-paced environment.

Responsibilities

• Lead design and development of end-to-end learning curricula aligned to business needs.
• Define curriculum pathways for growth and career development.
• Establish design standards, governance for curriculum development.
• Collaborate with stakeholders for needs analyses and content development.
• Design evaluation frameworks and measure learning outcomes.
• Coach internal trainers and oversee facilitator quality.

Skills

Communication

Presentation skills

Team player

Project management

Process analytics

Collaboration

Education

Bachelor's Degree

WSQ ACLP

WSQ DACE

WSQ DDDLP

Job description

Resorts World Sentosa is seeking an experienced learning and development professional to drive curriculum strategy and instructional design, delivering structured, end-to-end learning programmes. The role partners stakeholders to build workforce capabilities, enhance facilitation excellence, implement evaluation frameworks, and ensure learning effectiveness aligned with business transformation priorities in a dynamic environment.

Responsibilities:

• Lead the design and development of structured, end-to-end learning curricula aligned to workforce transformation priorities and business capability needs
• Define curriculum pathways (foundation, intermediate, advanced) to support role-based and career-based development journeys
• Establish design standards, frameworks and governance for curriculum development across RWS Academy
• Work closely with internal stakeholders to conduct training needs analysis and develop in-house training content as part of RWS Academy’s knowledge management

Instructional Design

• Apply instructional design methodologies (e.g. adult learning principles, blended learning design) to develop high-impact learning solutions
• Design engaging, learner-centric content incorporating experiential, scenario-based, and applied learning approaches
• Translate business requirements into structured learning journeys with clear learning outcomes, assessments, and success metrics
• Drive the conversion of content into effective and engaging digital and blended learning formats

Facilitation & Delivery Excellence

• Serve as a lead facilitator for key programmes, delivering high-impact learning interventions
• Continuously refine facilitation techniques to enhance learner engagement, retention, and application
• Coach internal trainers on facilitation skills and adult learning techniques
• Oversee the capabilities building for internal trainers on facilitation skills, adult learning techniques and quality assurance of training programmes

Learning Effectiveness & Measurement

• Design evaluation frameworks to assess learning effectiveness, knowledge transfer, and on-the-job application
• Analyse feedback, assessment data, and business outcomes to continuously improve curriculum design and delivery
• Plan and manage pre-course, during course and post-course administration responsibilities to ensure smooth implementation and conduct of in-house and external training programmes
• Partner stakeholders to link learning outcomes to business performance indicators
• Manage and guide the team to develop and implement new workforce development initiatives/ interventions in support of workforce transformation
• Participate in Human Capital or cross functional improvement projects

Requirements:

• Bachelor’s Degree with minimum 6-8 years of relevant working experience
• Preferably candidates with WSQ Advanced Certificate in Learning and Performance (ACLP)
• Candidates with WSQ Diploma in Adult and Continuing Education (DACE)/ WSQ Diploma in Design and Development of Learning for Performance (DDDLP) will have an added advantage
• A collaborative team player with strong communication and presentation skills; creative, self-motivated, and able to work both independently and effectively within teams
• Possess strong planning, systems thinking, project management and process analytical capabilities
• Resourceful and adaptable, with the ability to thrive in a fast-paced, dynamic, and results-driven environment