Capability & Learning Development Manager

National Council of Social Service (NCSS); Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

SSI Learning Development/Learning Excellence (LD/LE) supports Singapore’s social service sector by developing professional capabilities, maintaining training quality and strengthening workforce readiness.

The role will lead course portfolios, design curricula, assess impact and pilot AI-enabled learning solutions, collaborating with Adult Educators and partners to enhance professional development.

Qualifications

• Three to five years of experience in learning and capability development, curriculum or instructional design.
• Ability to lead projects or workstreams and coordinate cross-functional contributors.
• ACLP, DDDLP or equivalent experience preferred; AI-related fields advantageous.

Responsibilities

• Analyse capability needs and translate requirements into learning outcomes and activities.
• Design and enhance curricula, learning pathways and capability interventions using adult learning principles.
• Lead assigned course portfolios, projects or workstreams from planning through implementation and evaluation.
• Review learning data and stakeholder feedback to improve programme relevance and quality.
• Pilot digital and AI-enabled learning solutions in governance and quality contexts.
• Coordinate Adult Educators for programmes and support quality reviews and development initiatives.
• Work with agencies, subject matter experts and partners to co-develop capability solutions.
• Participate in projects, committees and cross-sector initiatives contributing SSI’s perspective.

Skills

Sector awareness

Systems thinking

Judgement

Planning and delivery

Stakeholder engagement

Communication

Collaboration

Digital and AI literacy

Education

ACLP/DDDLP or equiv experience

Job description

SSI Learning Development/Learning Excellence (LD/LE) supports Singapore’s social service sector by developing professional capabilities, maintaining training quality and strengthening workforce readiness.

The role will lead course portfolios, design curricula, assess impact and pilot AI-enabled learning solutions, collaborating with Adult Educators and partners to enhance professional development.