MANAGER (JEWELLERY RETAIL)

grk gold palace pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

grk gold palace pte. ltd. in Singapore seeks a competent Manager to oversee daily jewellery retail operations, drive sales, manage staff, and ensure excellent customer service.

You will lead the Diamond Jewellery Section, supervise inventory, pricing, and merchandising, and provide guidance on diamond grading and the 4Cs.

The role requires strong leadership, stock control, and regulatory compliance to maintain high standards and profitability.

Qualifications

• Minimum 3 years of relevant experience in retail operations, preferably jewellery.
• Supervisory or managerial experience in a retail setting.
• Knowledge of gold, diamonds, gemstones, and jewellery retail operations.
• Familiarity with diamond grading, certification, pricing and product specifications is advantageous.
• Strong leadership, sales management and customer service skills.
• Excellent communication, interpersonal and problem-solving abilities.
• Detail-oriented, trustworthy and results-driven.
• Ability to work independently and manage operational priorities effectively.

Responsibilities

• Oversee and manage daily retail operations to ensure smooth activities.
• Develop and implement sales strategies to achieve targets and profitability.
• Lead, supervise, and motivate staff to maintain high performance and service.
• Manage sales and merchandising of gold, diamonds, gemstones and jewellery products.
• Oversee Diamond Jewellery Section, including presentation, pricing and inventory.
• Provide guidance to customers on diamond selection, grading, certification, and the 4Cs.
• Monitor collections, customer preferences and market trends to guide selections and sales strategies.
• Ensure proper verification, documentation and safekeeping of diamond jewellery and certificates.
• Monitor inventory movements, conduct stocktakes and maintain stock records.
• Ensure security of merchandise and company assets.
• Build and maintain strong customer relationships and handle enquiries and complaints.
• Oversee daily sales reporting, cashiering and cash reconciliation.
• Ensure compliance with policies and regulatory requirements.
• Prepare regular sales, inventory and operational reports for Management.
• Perform other duties as assigned by Management.

Skills

Retail ops

Sales mgmt

Team leadership

Customer service

Inventory control

Job description

Job Description

We are seeking a competent and experienced Manager to oversee thedaily operations of our jewellery retail business. The successful candidatewill be responsible for driving sales performance, managing staff, ensuringinventory accuracy, maintaining operational efficiency, and deliveringexcellent customer service, with particular involvement in the DiamondJewellery Section.

Key Responsibilities

• Oversee and manage daily retail operations to ensure smooth and efficient business activities.
• Develop and implement sales strategies to achieve business targets and improve profitability.
• Lead, supervise, and motivate staff to maintain high standards of performance and customer service.
• Manage the sales and merchandising of gold, diamonds, gemstones, and other jewellery products.
• Oversee the Diamond Jewellery Section, including product presentation, sales performance, pricing, and inventory management.
• Provide professional guidance to customers on diamond selection, grading, certification, and the 4Cs (Cut, Colour, Clarity, and Carat Weight).
• Monitor diamond jewellery collections, customer preferences, and market trends to recommend suitable product selections and sales strategies.
• Ensure proper verification, documentation, and safekeeping of diamond jewellery and relevant certificates.
• Monitor inventory movements, conduct stocktaking, and ensure accurate stock records and reconciliation.
• Ensure proper handling, safekeeping, and security of all merchandise and company assets.
• Build and maintain strong customer relationships and handle customer enquiries and complaints professionally.
• Oversee daily sales reporting, cashiering, and cash reconciliation.
• Ensure compliance with company policies, operational procedures, and applicable regulatory requirements.
• Prepare regular sales, inventory, and operational reports for Management.
• Perform other duties and responsibilities as assigned by Management.

Job Requirements

• Minimum 3 years of relevant experience in retail operations, preferably in the jewellery industry.
• Previous experience in a supervisory or managerial capacity.
• Good knowledge of gold, diamonds, gemstones, and jewellery retail operations.
• Familiarity with diamond grading, certification, pricing and product specifications would be an advantage.
• Strong leadership, sales management, and customer service skills.
• Good understanding of inventory control, stock management, and retail operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Responsible, trustworthy, detail-oriented, and results-driven.
• Ability to work independently and manage operational priorities effective.