Diamond Jewellery Retail Manager

grk gold palace pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

grk gold palace pte. ltd. in Singapore seeks a competent Manager to oversee daily jewellery retail operations, drive sales, manage staff, and ensure excellent customer service.

You will lead the Diamond Jewellery Section, supervise inventory, pricing, and merchandising, and provide guidance on diamond grading and the 4Cs.

The role requires strong leadership, stock control, and regulatory compliance to maintain high standards and profitability.

Qualifications

• Minimum 3 years of relevant experience in retail operations, preferably jewellery.
• Supervisory or managerial experience in a retail setting.
• Knowledge of gold, diamonds, gemstones, and jewellery retail operations.
• Familiarity with diamond grading, certification, pricing and product specifications is advantageous.
• Strong leadership, sales management and customer service skills.
• Excellent communication, interpersonal and problem-solving abilities.
• Detail-oriented, trustworthy and results-driven.
• Ability to work independently and manage operational priorities effectively.

Responsibilities

• Oversee and manage daily retail operations to ensure smooth activities.
• Develop and implement sales strategies to achieve targets and profitability.
• Lead, supervise, and motivate staff to maintain high performance and service.
• Manage sales and merchandising of gold, diamonds, gemstones and jewellery products.
• Oversee Diamond Jewellery Section, including presentation, pricing and inventory.
• Provide guidance to customers on diamond selection, grading, certification, and the 4Cs.
• Monitor collections, customer preferences and market trends to guide selections and sales strategies.
• Ensure proper verification, documentation and safekeeping of diamond jewellery and certificates.
• Monitor inventory movements, conduct stocktakes and maintain stock records.
• Ensure security of merchandise and company assets.
• Build and maintain strong customer relationships and handle enquiries and complaints.
• Oversee daily sales reporting, cashiering and cash reconciliation.
• Ensure compliance with policies and regulatory requirements.
• Prepare regular sales, inventory and operational reports for Management.
• Perform other duties as assigned by Management.

Skills

Retail ops

Sales mgmt

Team leadership

Customer service

Inventory control

Job description

grk gold palace pte. ltd. in Singapore seeks a competent Manager to oversee daily jewellery retail operations, drive sales, manage staff, and ensure excellent customer service.

You will lead the Diamond Jewellery Section, supervise inventory, pricing, and merchandising, and provide guidance on diamond grading and the 4Cs.

The role requires strong leadership, stock control, and regulatory compliance to maintain high standards and profitability.