Manager (IT Service Management)

Catalyst Talent Strategy Consulting; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global consulting firm in Singapore is seeking a Manager for IT Service Management. This role requires a bachelor's degree, 10-15 years of experience in consulting, and at least 3 years in IT Service Management. Proficiency in business-level Japanese is required for client interactions. The successful candidate will enhance ITSM capabilities and manage various deliverables. Competitive salary and benefits are offered.

Qualifications

• 10-15 years of work experience in relevant fields.
• Experience in consulting is required.
• At least 3 years of IT Service Management (ITSM) experience.

Responsibilities

• Enhance IT Service Management capabilities in client organizations.
• Assist in executing improvement actions for ITSM.
• Collaboratively work with the team on project tasks.
• Analyze project workload and adjust schedules as needed.
• Draft various ITSM deliverables, including policies and procedures.
• Prepare project status reports and facilitate meetings.

Skills

Client facing experience

Fluent Business level Japanese

Documentation experience in IT Service Management

Systematic knowledge of IT Service Management

Education

Bachelors degree and above

Tools

PowerPoint

Excel

Word

Job description

About the job Manager (IT Service Management)

Our client is global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About The Client

Our client is global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

Our industry team is rapidly expanding with many new opportunities and projects from banking and finance. As our consultants are highly sought after by many within the sector, this has increased our reputation and brand ranking

Responsibilities

• Enhancing the IT Service Management (ITSM) project management capabilities of IT department in the client organization.
• Assisting execution of improvement actions to realize sufficient IT Service Management (ITSM) capabilities in the IT department.
• Collaboratively work with team members to execute improvement actions.
• Analyze workload of each project and task Adjust master schedule of each project
• Draft template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc)
• Draft project status reports for IT Service Management (ITSM) enhancement
• Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement etc.)

Requirements

• Bachelors degree and above 10-15 years of work experience
• Experience in consulting
• At least 3 year of IT Service Management (ITSM) experience for IT project
• Documentation experience in IT Service Management (ITSM) context (PowerPoint, Excel, Word skills are required)
• Systematic knowledge of IT Service Management (ITSM)
• Client facing experience
• Fluent Business level Japanese to liaise with Japanese speaking clients

About Us

Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016.