Managed Service Presales Consultant

KDDI ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

KDDI Asia Pacific PTE. LTD. is seeking a seasoned managed services presales and solution architect to translate customer requirements into concrete service designs and proposals.

You will design architecture, operating models, and governance structures, and work with sales and delivery teams to craft winning solutions. The role requires 5+ years in MSP/IT consulting, strong ITIL knowledge, and excellent communication and stakeholder management.

Qualifications

• 5+ years in Managed Services, IT Consulting, Presales, or related roles.
• Experience in MSP, SI, Telco, Cloud, or Enterprise IT.
• Strong ITIL knowledge across Incident, Problem, Change, and SLA.
• Experience with requirements gathering, workshops, proposals, and presentations.
• Excellent communication, presentation, consulting, and stakeholder management.

Responsibilities

• Understand customer requirements and identify managed service opportunities.
• Design managed service solutions including architecture, operating models, and service scope.
• Develop ITSM processes, SLAs, KPIs, reporting, and governance.
• Analyze RFPs/RFIs and prepare proposals, solution documents, cost estimates, and presentations.
• Collaborate with Sales, Service Delivery, Technical Teams, and Vendors to deliver solutions.
• Support service transition, onboarding, and continuous service improvement.
• Partner with Sales to generate new opportunities and drive revenue targets.

Skills

Customer-focused

Communication skills

Presentation skills

Stakeholder management

Presales / Solution design

Education

Diploma/Degree holder

ITIL certification

PMP

PRINCE2

ISO27001

Japanese language skills (advantage)

Job description

Job Description & Requirements

Job Description

Understand customer business, technical, and operational requirements, and identify managed service opportunities.

Design managed service solutions, including service architecture, operating models, support structures, and service scope.

Develop ITSM processes, SLAs, KPIs, reporting, and governance models based on customer requirements.

Analyze RFPs, RFIs, and customer requirements, and prepare proposals, solution documents, cost estimates, and presentations.

Work closely with Sales, Service Delivery, Technical Teams, and Vendors to develop and deliver suitable solutions.

Support service transition, onboarding, operational readiness, and continuous service improvement.

Partner with the Sales team to generate new opportunities, drive upsell and cross-sell activities, and achieve revenue and sales targets.

Job Requirement

Minimum 5 years of experience in Managed Services, IT Consulting, Presales, Service Delivery, or Solution Architecture.

Experience working in an MSP, System Integrator, Telecommunications Provider, Cloud Provider, or Enterprise IT environment.

Strong knowledge of IT Service Management (ITIL), including Incident, Problem, Change, and Service Level Management.

Experience in customer-facing activities such as requirements gathering, workshops, proposal development, and presentations.

Strong communication, presentation, consulting, and stakeholder management skills.

ITIL, PMP, PRINCE2, ISO27001, Cloud certifications, and Japanese language skills are an advantage.

Preferably Diploma/Degree holder