ITSM Program Manager - Global Projects & Client Facing

Catalyst Talent Strategy Consulting; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global consulting firm in Singapore is seeking a Manager for IT Service Management. This role requires a bachelor's degree, 10-15 years of experience in consulting, and at least 3 years in IT Service Management. Proficiency in business-level Japanese is required for client interactions. The successful candidate will enhance ITSM capabilities and manage various deliverables. Competitive salary and benefits are offered.

Qualifications

• 10-15 years of work experience in relevant fields.
• Experience in consulting is required.
• At least 3 years of IT Service Management (ITSM) experience.

Responsibilities

• Enhance IT Service Management capabilities in client organizations.
• Assist in executing improvement actions for ITSM.
• Collaboratively work with the team on project tasks.
• Analyze project workload and adjust schedules as needed.
• Draft various ITSM deliverables, including policies and procedures.
• Prepare project status reports and facilitate meetings.

Skills

Client facing experience

Fluent Business level Japanese

Documentation experience in IT Service Management

Systematic knowledge of IT Service Management

Education

Bachelors degree and above

Tools

PowerPoint

Excel

Word

Job description

A global consulting firm in Singapore is seeking a Manager for IT Service Management. This role requires a bachelor's degree, 10-15 years of experience in consulting, and at least 3 years in IT Service Management. Proficiency in business-level Japanese is required for client interactions. The successful candidate will enhance ITSM capabilities and manage various deliverables. Competitive salary and benefits are offered.