Manager II, Services Architect

DDOG SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

RSUs

ESPP

Global benefits

Mentor and buddy program

Career development

Job summary

Datadog is seeking a seasoned leader to manage and grow the Implementation Services team in Singapore. You will mentor Service Architects, design and guide deployments, and deepen relationships with regional sellers to expand our services.

This role operates in a hybrid workplace and requires travel up to 30% to client sites, with a strong focus on delivering high-quality engagements and continuous program improvements.

Qualifications

• 3–5 years of people management experience.
• 1–2 years of selling or positioning professional services.
• Outstanding presentation skills for technical and executive audiences.
• Experience with current infrastructure and monitoring solutions.

Responsibilities

• Manage, develop, and mentor a fast-paced team of Service Architects.
• Design and guide execution of Datadog implementations, gathering requirements and building architecture.
• Grow regional relationships with sellers to expand Implementation Services.
• Engage directly with customers to position services and measure program impact.
• Ensure high-quality engagements and drive program improvements.

Skills

Service Architecture

People Leadership

Customer Relationships

DevOps Monitoring

Job description

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a manager on this team, you will be responsible for growing our relationship with sellers in your region, developing the Service Architects that report into you, and advancing our program to better meet customer needs.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, and mentor a fast-paced team of Service Architects
• Operate as a player/coach to design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch
• Develop relationships with sellers in your region to grow sales of Implementation Services
• Connect directly with customers to position our services and evaluate the impact of our program on their business
• Ensure the highest quality engagements are delivered to our customers
• Own initiatives to improve our program and services offerings
• Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience

Who You Are:

• Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems

• 3-5 years of people management experience
• 1-2 years of experience in selling or positioning professional services
• Outstanding skills presenting to both technical and executive audiences
• Experience with current infrastructure and monitoring solutions and technologies
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 30% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.