Manager (Customer Experience & Engagement)

Ministry of Defence of Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Ministry of Defence of Singapore invites applications for a role focused on overseeing the development and review of communication channels and materials used to engage pre-enlistees and their parents, ensuring relevance and engagement. You will also manage outreach programmes and CMPB website operations.

You will work with stakeholders to deliver citizen-centric services, drive process improvements through design thinking and service blueprinting, and strive to keep communications

Qualifications

• Experience in communications, outreach, or marketing.
• Strong interpersonal and communication skills.
• Familiar with design software and coding is advantageous.

Responsibilities

• Oversee the development and review of communication channels and materials for engaging pre-enlistees and their parents.
• Manage outreach programmes to engage pre-enlistees and parents on NS topics.
• Manage the operations of the CMPB website, aligning with Whole-of-Government standards and compliance.
• Collaborate with stakeholders to improve processes for citizen-centric services via Design Thinking and Service Blueprinting.
• Be forward-looking and innovative in communicating with the public and keeping the plan relevant across channels.
• Navigate diverse stakeholder perspectives to achieve high service quality and communication outcomes.

Skills

Interpersonal skills

Communication skills

Stakeholder management

Design software

Coding

Public engagement

Education

Bachelor's degree in Business

Bachelor's degree in Mass Communication

Bachelor's degree in Social Sciences

Tools

Design software

Coding

Job description

What The Role Is

You oversee the development and review of communication channels and materials used for engaging pre-enlistees and their parents and also ensure that these channels and materials remain relevant and engaging. In addition, you manage outreach programmes and the operations of the Central Manpower Base (CMPB) website, while working with stakeholders to deliver citizen-centric services.

What The Role Is

You oversee the development and review of communication channels and materials used for engaging pre-enlistees and their parents and also ensure that these channels and materials remain relevant and engaging. In addition, you manage outreach programmes and the operations of the Central Manpower Base (CMPB) website, while working with stakeholders to deliver citizen-centric services.

What You Will Be Working On

• Oversee the development and review of communication channels and materials used for engaging pre-enlistees and their parents, ensuring these remain relevant and engaging
• Manage outreach programmes to engage pre-enlistees and parents on topics relating to pre-enlistment and National Service (NS)
• Manage the operations of the Central Manpower Base (CMPB) website, including managing projects to align the website with Whole-of-Government standards, compliance, and Operations and Support requirements
• Work with stakeholders to improve or develop processes to ensure services remain citizen-centric, through means such as Business Process Re-engineering, Design Thinking, and Service Blueprinting
• Challenge(s)
• Being forward-looking and innovative in communicating with the public and ensuring that the department's communication plan remains relevant and effective across all channels
• Navigating and balancing different perspectives and concerns from various stakeholders to achieve the desired service quality and communication outcomes

What We Are Looking For

• Education in Business, Mass Communication, Social Sciences, or a related field is preferred
• Relevant experience in communications, outreach, or marketing is preferred
• Good interpersonal and communication skills
• Proficiency in design software and coding is advantageous
• Appointment will be commensurate with your experience.
• Only shortlisted candidates will be notified.