Manager, Collections

ACCA Careers; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

ACCA Careers seeks an experienced collections leader in Singapore to oversee the full collections lifecycle for a consumer finance portfolio. You will lead a small team, drive recovery strategies, and balance customer engagement with portfolio performance while ensuring regulatory compliance.

This leadership role offers an opportunity to shape end-to-end recoveries in a reputable financial services organisation within a collaborative, growth‑oriented environment.

Formación

• At least 5 years of collections or recoveries experience
• 2 years of team management experience
• Strong negotiation and stakeholder management skills
• Comfortable working with data, reporting and collections systems

Responsabilidades

• Manage delinquent accounts and recovery strategies across various arrears stages
• Negotiate repayment plans, settlements and restructuring arrangements
• Manage external recovery agents, lawyers and other service providers
• Lead and develop a team of collection officers
• Monitor portfolio performance and prepare management reports
• Ensure all collection and recovery activities comply with relevant regulations and internal policies

Conocimientos

Collections experience

Team management

Negotiation

Data reporting

Descripción del empleo

The incumbent will report into senior management, overseeing the full collections lifecycle, lead a small team and drive recovery strategies across a vehicle financing portfolio. You will play a key role in balancing customer engagement, portfolio performance, regulatory compliance and recovery outcomes.

Client Details

Our client operates within the consumer financing space and is focused on maintaining strong portfolio quality through responsible lending, operational excellence and customer-centric recovery practices.

Description

• Manage delinquent accounts and recovery strategies across various arrears stages
• Negotiate repayment plans, settlements and restructuring arrangements
• Manage external recovery agents, lawyers and other service providers
• Lead and develop a team of collection officers
• Monitor portfolio performance and prepare management reports
• Ensure all collection and recovery activities comply with relevant regulations and internal policies

Profile

• At least 5 years of collections or recoveries experience with 2 years of team management experience
• Strong negotiation and stakeholder management skills
• Comfortable working with data, reporting and collections systems

Job Offer

• Leadership opportunity with an established financial services organisation
• End-to-end recoveries and asset management
• Collaborative and growth-oriented environment