Collections Analyst - Maribank

Monee; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

Monee is seeking a professional in Singapore to develop and implement effective strategies for the collection of Consumer and SME loans. You will monitor performance through data analysis and prepare MIS reports to enhance collection productivity.

The ideal candidate should have at least 2 years of experience in collections within the financial industry, strong SQL skills, and a good understanding of recovery processes.

Qualifications

• 2 years and above experience in collections, recoveries and collection analytics in the financial industry.
• Good understanding of collection strategies, delinquency management, and recovery processes.
• Experience managing collection agencies and familiarity with legal recovery procedures is preferred.

Responsibilities

• Develop and implement collection strategies for Consumer and SME loan portfolios.
• Monitor collection performance and portfolio trends through data analysis and reporting.
• Prepare and maintain daily, weekly, and monthly MIS reports for portfolio performance.

Skills

SQL

Data analysis

Analytical skills

Stakeholder management

Education

Bachelor’s degree in Finance, Business, Economics, Statistics, or a related field

Job description

Job Description

• Develop and implement collection strategies for Consumer and SME loan portfolios, including segmentation and treatment actions (e.g., phone collection, field collection, legal recovery, and outsourced collections).
• Monitor collection performance and portfolio trends through data analysis and reporting.
• Prepare and maintain daily, weekly, and monthly MIS reports for portfolio performance and collection productivity.
• Analyze collection effectiveness and identify opportunities to improve collection rates and operational efficiency.
• Improve Collection strategy and efficiency through Champion and Challenger testing.
• Support debt resolution programs, including restructuring and settlement arrangements for customers.
• Coordinate legal recovery actions and work closely with internal legal teams when required.
• Manage and monitor the performance of external collection agencies against established KPIs and service standards.
• Partner with Risk, Operations, Product, and Technology teams to enhance collection processes and systems.
• Develop collection capacity plan to ensure sufficient resources to support optimal collection activities.
• Support ad-hoc reporting and deep-dive analytics to better understand collection performance.

Requirements

• Bachelor’s degree in Finance, Business, Economics, Statistics, or a related field.
• 2 years and above experience in collections, recoveries and collection analytics in financial industry.
• Strong SQL skills with experience in MIS reporting and data analysis.
• Good understanding of collection strategies, delinquency management, and recovery processes.
• Experience managing collection agencies and familiarity with legal recovery procedures is preferred.
• Strong analytical, communication, and stakeholder management skills.
• Proactive, detail-oriented, and able to work in a fast-paced environment.