Manager - Client Services (Deutsche Bank)

ams; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Growth & Development

Career Growth

ERGs

Volunteer Day

Rewards & Benefits

Hybrid Model

Flexible Work

Job summary

AMS in Singapore seeks a Manager - Client Services to lead recruitment teams delivering hiring solutions for a key banking client. You will partner with senior stakeholders and hiring managers to ensure service levels, quality, and business objectives are met.

You will provide strategic guidance, market insights, and governance to drive hiring success and improve the candidate experience. You will oversee team performance, coach recruiters and sourcers, manage capacity and governance, and drive

Qualifications

• Proven recruitment leadership experience in banking/financial services or professional services.
• Strong stakeholder management with senior leaders and hiring managers.
• Experience developing recruitment teams and driving performance and engagement.
• Solid understanding of recruitment delivery, workforce planning, and market trends.
• Excellent communication, problem-solving, and relationship-building skills.

Responsibilities

• Lead and coach recruitment leaders to drive high performance and career growth.
• Partner with stakeholders to deliver recruitment services meeting client expectations.
• Manage team capacity, workforce planning, and resource allocation for successful hiring.
• Monitor operational performance, metrics, productivity, and service quality.
• Drive compliance, data accuracy, and process improvements across recruitment functions.
• Collaborate with internal teams to implement best practices and innovations.
• Support account growth by improving efficiency and delivery.

Skills

Recruitment leadership

Stakeholder management

Team development

Recruitment delivery

Communication

Client-focused

Hybrid work

Job description

About Us:

Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow.

Our strength lies in partnership - we listen, collaborate and learn from one another.

Whether you're helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

To be considered for an internal move, employees must meet the eligibility criteria outlined in the Talent Mobility Framework.

The Role:

As a Manager - Client Services, you will lead and support recruitment teams delivering hiring solutions for a key banking client. You will partner closely with senior stakeholders, hiring managers, and recruitment leaders to ensure the successful delivery of recruitment services, meeting agreed service levels, quality standards, and business objectives. Acting as a trusted advisor, you will provide strategic guidance, market insights, and operational leadership to drive hiring success and enhance the client and candidate experience. You will also oversee team performance, support the development of recruiters and sourcers, manage operational challenges, and ensure effective governance, reporting, and continuous improvement across the recruitment function.

Key Accountabilities:

• Lead, coach, and develop recruitment leaders and teams to drive high performance, engagement, and career growth.
• Partner with stakeholders to deliver recruitment services that meet client expectations, business objectives, and service level agreements.
• Manage team capacity, workforce planning, and resource allocation to ensure successful hiring delivery.
• Monitor and report on operational performance, recruitment metrics, productivity, and service quality.
• Drive compliance, data accuracy, process excellence, and adherence to client and regulatory requirements.
• Collaborate with internal teams to implement best practices, continuous improvement initiatives, and recruitment innovations.
• Support account growth and profitability by identifying opportunities to improve efficiency, enhance service delivery, and achieve business goals.

Skills & Requirements:

• Proven recruitment leadership experience within the banking, financial services, or professional services industry.
• Strong stakeholder management skills, with the ability to partner effectively with senior business leaders and hiring managers.
• Experience leading and developing recruitment teams, driving performance, engagement, and continuous improvement.
• Strong understanding of recruitment delivery, workforce planning, talent acquisition strategies, and hiring market trends.
• Excellent communication, problem-solving, and relationship-building skills, with the ability to thrive in a fast-paced, client-focused environment.
• Amenable to a hybrid work setup, with 3-4 days per week onsite.

Why AMS:

We all play a role in our success - whether that's working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.

Beyond our standard benefits package, you'll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world's leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package
• Flexibility in how and where you work
• Hybrid model

Our statement

We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [HIDDEN TEXT] or make a member of our Talent Acquisition team aware at any time.