Manager (Business Operations Centre) 1 year, Geylang Bahru ~

PERSOL SINGAPORE PTE. LTD.; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

PERSOL Singapore is seeking a seasoned Operations Lead to oversee the operation center activities for a utilities group. You will coordinate teams, manage data, and drive continuous improvement through analysis and reporting.

You will collaborate with customers, contractors, and agencies to ensure smooth work execution, accurate scheduling, and timely issue resolution, while maintaining robust dashboards using Power BI and CRM tools. Strong leadership and data-driven mindset are essential.

Qualifications

• Degree qualification required.
• Minimum 8 years of relevant work experience.
• Experience developing dashboards and digital solutions to support operations.
• Proven leadership to drive change across teams.
• Strong analytical and problem-solving skills.
• Proficiency with MS Excel, Power BI, and CRM systems.

Responsabilités

• Lead a team to manage operation center activities including customer appointment calls, database updates, job scheduling, manpower planning, and contractor deployment
• Collaborate with cross-functional teams and stakeholders such as customers, contractors, and agencies to ensure effective work execution and timely resolution of issues
• Track and analyze operational trends to identify issues, opportunities, and areas for improvement
• Utilize IT systems and tools (e.g., CRM systems, PowerApps, MS Office) to manage and process large volumes of data efficiently
• Maintain and update databases to support management reporting needs
• Generate reports with proactive analysis to anticipate and mitigate potential escalation issues
• Perform additional duties as assigned to support operational goals

Connaissances

Leadership

Analytical thinking

Problem-solving

Communication

Collaborative

Ownership

Integrity

Formation

Bachelor's degree or higher

Outils

Power BI

MS Excel

MS PowerPoint

CRM systems

Description du poste

Company Overview

PERSOL is Asia-Pacific's leading Staffing and HR solutions partner with over 80 offices across 13 markets. We combine human expertise and smart technology to deliver tailored workforce solutions that help organizations solve challenges and unlock potential.

Job Summary

Lead and manage operation center activities for a utilities group, coordinating teams and stakeholders to ensure efficient work execution, data management, and issue resolution while driving continuous improvement through analysis and reporting.

Responsibilities

• Lead a team to manage operation center activities including customer appointment calls, database updates, job scheduling, manpower planning, and contractor deployment


• Collaborate with cross-functional teams and stakeholders such as customers, contractors, and agencies to ensure effective work execution and timely resolution of issues


• Track and analyze operational trends to identify issues, opportunities, and areas for improvement


• Utilize IT systems and tools (e.g., CRM systems, PowerApps, MS Office) to manage and process large volumes of data efficiently


• Maintain and update databases to support management reporting needs


• Generate reports with proactive analysis to anticipate and mitigate potential escalation issues


• Perform additional duties as assigned to support operational goals

Preferred competencies and qualifications

• Degree qualification


• Minimum 8 years of relevant work experience


• Experience developing dashboards, tools, and digital solutions to support business operations


• Proven leadership and influencing skills to drive change across diverse teams


• Strong analytical, problem-solving, and critical thinking skills


• Proficiency with workplace tools such as MS Excel, MS PowerPoint, Power BI, and CRM systems


• Detail-oriented with the ability to manage multiple tasks simultaneously


• Curious, analytical mindset with eagerness to learn


• Proactive and confident in taking ownership within a small team


• Collaborative, communicative, and reliable work approach


• Strong sense of integrity and accountability

Other Information

Location: Kallang Sector; may require attending site issues at Tengah when necessary

Working hours: 8:30am - 6:00pm (Monday to Friday), with possible extended hours and weekend work during peak periods