Manager (Access & Analytics)

PSA Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

PSA Singapore is seeking a leader to run the Pass Centre operations, drive secure, efficient, and customer-focused service delivery, and elevate governance and compliance across access systems.

You will lead digital transformation initiatives, leverage data analytics to improve performance and support strategic decisions, and manage projects with partners to ensure secure, practical access solutions while safeguarding operational integrity.

Qualifications

• Degree in Business, Operations Management, Security Management, IT or a related discipline.
• Experience leading operational teams in access control, security, customer service or similar environments.
• Strong understanding of governance, compliance, risk management and operational controls.
• Experience in digital transformation, process improvement or system implementation projects.
• Strong analytical, stakeholder management and communication skills.
• Proven ability to balance security requirements with operational and customer needs.
• Experience in maritime, logistics, transportation or critical infrastructure sectors will be an advantage.

Responsibilities

• Lead the end-to-end operations of the PSA Pass Centre, ensuring efficient, secure and customer-focused service delivery.
• Drive access governance through robust policies, controls and compliance frameworks.
• Lead digitalisation and process improvement initiatives to enhance operational efficiency and user experience.
• Use data and analytics to identify trends, improve performance and support business decisions.
• Manage projects involving access systems, digital services and operational transformation.
• Partner with internal and external stakeholders to deliver secure and practical access solutions.
• Oversee risk management, audits and compliance activities to safeguard operational integrity.
• Develop and inspire a high-performing team while managing vendor and service partner relationships.

Skills

Governance & compliance

Risk management

Stakeholder management

Data analytics

Operational excellence

Security concepts

Education

Degree in Business/Operations/Security/IT

Job description

Join us in leading secure, efficient and customer-focused access services within a dynamic operating environment. This role offers the opportunity to drive operational excellence, digital transformation and data-driven decision-making while working closely with cross-functional stakeholders.

Key Responsibilities:

• Lead the end-to-end operations of the PSA Pass Centre, ensuring efficient, secure and customer-focused service delivery
• Drive access governance through robust policies, controls and compliance frameworks
• Lead digitalisation and process improvement initiatives to enhance operational efficiency and user experience
• Use data and analytics to identify trends, improve performance and support business decisions
• Manage projects involving access systems, digital services and operational transformation
• Partner with internal and external stakeholders to deliver secure and practical access solutions
• Oversee risk management, audits and compliance activities to safeguard operational integrity
• Develop and inspire a high-performing team while managing vendor and service partner relationships

Requirements:

• Degree in Business, Operations Management, Security Management, IT or a related discipline
• Experience leading operational teams in access control, security, customer service or similar environments
• Strong understanding of governance, compliance, risk management and operational controls
• Experience in digital transformation, process improvement or system implementation projects
• Strong analytical, stakeholder management and communication skills
• Proven ability to balance security requirements with operational and customer needs
• Experience in maritime, logistics, transportation or critical infrastructure sectors will be an advantage

*Only shortlisted candidates will be notified.