Access & Analytics Lead: Transformation & Governance

PSA CORPORATION LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PSA Corporation Limited in Singapore is seeking a seasoned operations leader to run the PSA Pass Centre, ensuring secure, efficient and customer-focused service delivery. You will drive governance, digital transformation and data-driven decision making across cross-functional teams.

You will lead initiatives to enhance operational efficiency, manage risks, audits and vendor relationships, and develop a high-performing team capable of delivering secure access solutions in a critical

Qualifications

• Degree in Business, Operations Management, Security Management, IT or related discipline.
• Experience leading operational teams in access control, security, customer service or similar.
• Strong governance, compliance, risk management and operational controls.
• Experience in digital transformation, process improvement or system implementation projects.
• Strong analytical, stakeholder management and communication skills.
• Experience balancing security with operational and customer needs.
• Maritime, logistics, transportation or critical infrastructure experience is a plus.

Responsibilities

• Lead end-to-end operations of the PSA Pass Centre with secure, customer-focused service delivery.
• Drive access governance through policies, controls and compliance frameworks.
• Lead digitalisation and process improvement to boost efficiency and user experience.
• Use data and analytics to identify trends and support business decisions.
• Manage projects involving access systems and digital services.
• Partner with internal and external stakeholders to deliver secure access solutions.
• Oversee risk management, audits and compliance activities.
• Develop and mentor a high-performing team while managing vendor relationships.

Skills

Governance

Risk management

Analytics

Stakeholder management

Communication

Education

Bachelor's degree in Business/Operations/Security/IT

Job description

PSA Corporation Limited in Singapore is seeking a seasoned operations leader to run the PSA Pass Centre, ensuring secure, efficient and customer-focused service delivery. You will drive governance, digital transformation and data-driven decision making across cross-functional teams.

You will lead initiatives to enhance operational efficiency, manage risks, audits and vendor relationships, and develop a high-performing team capable of delivering secure access solutions in a critical