Manager, Academic - Graduate Programmes

ctes consulting pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ctes consulting pte. ltd. is seeking a Manager, Academic to lead the administrative, academic and operational aspects of Graduate Programmes in Singapore.

This role oversees admissions, onboarding, student progression, MOUs/MOAs, budgeting, and policy development, while ensuring regulatory compliance, high student welfare, and efficient processes through collaboration with faculty and campus offices. The ideal candidate will bring a Bachelor's degree and 10+ years in higher education or

Qualifications

• Bachelor's degree and 10+ years in higher education or university operations.
• Experience with admissions, programme operations, student services and budget management.
• Strong strategic thinking and planning capabilities.
• Excellent communication and writing skills.

Responsibilities

• Oversee administrative, academic, and operational aspects of Graduate Programmes.
• Lead admissions processes, onboarding, and milestones tracking.
• Manage MOUs/MOAs and represent GE-COP in meetings.
• Develop and implement administrative policies and procedures; drive process improvements.
• Monitor student progression, well-being, and compliance with regulatory requirements.
• Prepare reports for internal and external stakeholders; manage annual budget planning.

Skills

Leadership

Strategic planning

Communication

Problem-solving

Time management

Team player

Initiative

Empathy

Stakeholder management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Our client is actively searching for a Manager, Academicto join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

This role is responsible for leading and overseeing the administrative, academic, and operational aspects of the Graduate Programmes.

• Team Oversight - Oversee a team, guiding it to achieve organizational goals by planning, organizing, staffing, directing, and managing resources. Staff appraisal and performance planning.
• Programme Oversight - Lead the administration of both Postgraduate Coursework (PGC) and Postgraduate Research (PGR) programmes. Oversee the daily operations of admissions, examination activities, graduation processes, student welfare and to ensure compliance with university’s academic and regulatory requirements. Managing the student lifecycle ensuring a seamless experience for our graduate students. Continuously review and improve processes and guidelines to ensure operational efficiency and alignment with industry best practices. Oversee the submission of course proposals and curriculum review requirements to support programme development.
• Strategic Planning and Implementation - Lead the strategic planning for PGC and PGR administrative operations. Develop and implement administrative policies and procedures. Drive process improvement and operational efficiency initiatives.
• Admissions & Onboarding - Manage admissions processes, including application evaluation, interview coordination, and offer management. Coordinate student onboarding and orientation programmes for coursework and research students.
• Student Progression & Support Track and monitor student academic progression, ensuring timely completion of milestones. Communicate academic policies, deadlines, and programme updates clearly to students, faculty, and administrative offices. Serve as the primary liaison between students, faculty, the College, and campuscentral offices. Actively support students’ academic well-being. Provide a safe and approachable environment for students to raise concerns. Collaborate with faculty and support offices to address student well-being needs.
• Collaborations & Representation - Act as the key liaison for international university collaborations, including the preparation of MOUs/MOAs. Represent the school as the Graduate Education - Committee of Practice (GE-COP) to attend monthly meetings. Attend the Postgraduate Programme by Coursework (PGC) Affairs Executive Committeemonthly meetings.
• Programme Advisory - Provide recommendations/advice regarding Graduate policies and regulations to key faculty members to assist in decision‑making.
• Others - Perform data analysis and generate reports for internal and external stakeholders to support decision making and track progress. Annual budget planning, budget tracking, and effective management of allocated financial resources. Collaborate with auditors to ensure thorough evaluation of programme processes.

The ideal candidate will need to have the following qualities and experience:

• Bachelor's degree with a minimum of 10 years of relevant work experience, within an institution of higher learning or operations in a university/educational setting would be an advantage.
• Knowledge in admission processes, programme operations, student services and well-being management, budget management, project management.
• Skilled strategic thinking and planning capabilities.
• Good communication and writing skills, with the ability to communicate and interact well with diverse stakeholders.
• Good problem-solving and negotiation skills with the ability to manage complex operational processes.
• Strong organisational and time-management skills, including the ability to plan and prioritise work which may have competing deadlines.
• Ability to handle confidential information.
• Proficiency in Microsoft Office suite applications.
• Strong customer service focus with a passion for supporting faculty and students.
• Tactful and able to demonstrate empathy whenever necessary.
• Self-motivated team player who can work independently with minimal supervision,and collaboratively with colleagues in a team-oriented environment.
• Good sense of initiative and responsibility with a positive work attitude.
• Meticulous, organised, with a strong willingness to learn.