Manager

YI WELLNESS BEAUTY SPA; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

YI WELLNESS BEAUTY SPA in Singapore is seeking a proactive Operations Manager to oversee daily shop activities and lead a team of therapists in delivering high-quality wellness services.

You will manage customer service, inventory, and health and safety compliance to ensure smooth operations and outstanding client experiences. Weekend and public holiday availability is preferred to support business needs.

Qualifications

• Experience in wellness or hospitality industry.
• Ability to motivate and lead a team.
• Strong attention to cleanliness and safety standards.
• Weekend and holiday availability.

Responsibilities

• Oversee daily shop operations by scheduling staff, managing appointments, and ensuring smooth customer flow to optimize service delivery
• Hire, train, and supervise therapists to maintain team performance and adherence to quality and service standards
• Resolve customer complaints and implement feedback-driven improvements to sustain high customer satisfaction
• Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate resources
• Ensure compliance with health, safety, and hygiene standards by training staff on sanitation protocols and overseeing equipment maintenance

Skills

Wellness industry experience

Team leadership

Operational excellence

Attention to detail

Customer-focused service

Job description

Job Summary

Oversee daily shop operations and lead a team of therapists to deliver high-quality wellness services. Manage customer service, inventory, and health and safety compliance to ensure smooth operations and excellent client experiences.

Responsibilities

• Oversee daily shop operations by scheduling staff, managing appointments, and ensuring smooth customer flow to optimize service delivery
• Hire, train, and supervise therapists to maintain team performance and adherence to quality and service standards
• Resolve customer complaints and implement feedback-driven improvements to sustain high customer satisfaction
• Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate resources
• Ensure compliance with health, safety, and hygiene standards by training staff on sanitation protocols and overseeing equipment maintenance

Preferred competencies and qualifications

• Experience in the wellness and related hospitality industry to effectively manage service delivery and team dynamics
• Ability to motivate and lead a team to consistently deliver high-quality service and maintain operational standards
• Strong attention to detail to uphold cleanliness, safety, and service quality standards
• Passion for wellness and self-care to foster a positive and engaging environment
• Friendly and cheerful personality to enhance customer interactions and team morale
• Availability to work on weekends and Public Holidays to support business needs