manager

Talent Harbor; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Tanlet Harbor Pte Ltd is seeking a Café Operations Manager to take full ownership of end-to-end café operations. The role encompasses staffing, cost control, performance metrics, and driving profitability across shifts and outlets.

You will lead a service and kitchen team, uphold hygiene and safety standards, and ensure top-tier guest experiences even during busy periods.

Qualifications

• Minimum 2 years of hands-on management experience in a fast-paced F&B or café environment.
• Proven track record in team leadership, operational efficiency, and crisis handling.
• Strong people management and communication skills.
• Willing to lead by example and work frontline when required.

Responsibilities

• Take full ownership of end-to-end café operations, staffing, cost control, and performance metrics.
• Lead, train, and discipline a team of service and kitchen staff to uphold high standards.
• Maintain hygiene, food safety, and workplace safety requirements.
• Drive sales, manage food and labour costs, and negotiate with suppliers for profitability.
• Implement SOPs and uphold service consistency across shifts and outlets.
• Handle customer feedback professionally and resolve service recovery issues swiftly.
• Monitor inventory, ensure timely ordering and stock accuracy.
• Prepare and submit daily/weekly sales and operations reports.

Skills

2+ years F&B/café management

Team leadership

Operational efficiency

Crisis handling

People management

Communication

Leading by example

Discipline

Accountability

Availability during peak periods

Food & service passion

Job description

Key Responsibilities:

• Take full ownership of end-to-end café operations, staffing, cost control, and performance metrics
• Lead, train, and discipline a team of service and kitchen staff to uphold high standards at all times
• Maintain strict adherence to hygiene, food safety, and workplace safety requirements
• Drive sales, manage food cost, labour cost, and negotiate with suppliers to ensure operational efficiency and profitability
• Implement SOPs and uphold service consistency across shifts and outlets
• Handle all customer feedback professionally and resolve any service recovery issues swiftly
• Monitor inventory closely and ensure timely ordering and stock accuracy
• Prepare and submit daily/weekly sales and operations reports to management
• Be on the ground during peak hours, including weekends and public holidays
• Take initiative to improve café systems, workflow, and staff productivity
• Handle any emergency, staff shortage, or unexpected operational challenge promptly

Requirements:

• Minimum 2 years of hands-on management experience in a fast-paced F&B or café environment
• Proven track record in team leadership, operational efficiency, and crisis handling
• Strong people management and communication skills
• Willing to lead by example and work frontline when required
• High level of discipline, accountability, and resilience under pressure
• Able to commit to peak periods, long hours, weekends, and public holidays without issue
• Passion for food, service excellence, and team development

Tanlet Harbor Pte Ltd

EA License: 24C2566

EA Personnel No: R24126237