manager

TALENT HARBOR PTE. LTD.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Tanlet Harbor Pte Ltd is seeking an experienced Café Operations Manager to own end-to-end cafe operations, staffing, cost control, and performance metrics. You will lead, train, and discipline a team of service and kitchen staff to uphold high standards while ensuring safety and hygiene.

This role requires hands-on leadership during peak periods, including weekends and public holidays, with a strong focus on sales growth, cost management, supplier negotiations, and inventory control.

Qualifications

• Minimum 2 years hands-on management in fast-paced F&B or café.
• Proven track record in team leadership, operational efficiency, and crisis handling.
• Strong people management and communication skills.
• Willing to lead by example and work frontline when required.
• Commitment to peak periods, long hours, weekends and public holidays.
• Passion for food, service excellence and team development.

Responsibilities

• Take full ownership of end-to-end café operations, staffing, cost control, and performance metrics
• Lead, train, and discipline a team of service and kitchen staff to uphold high standards
• Maintain hygiene, food safety, and workplace safety requirements
• Drive sales, manage food cost, labour cost, and negotiate with suppliers to ensure operational efficiency and profitability
• Implement SOPs and uphold service consistency across shifts and outlets
• Handle customer feedback professionally and resolve service recovery issues swiftly
• Monitor inventory closely and ensure timely ordering and stock accuracy
• Prepare and submit daily/weekly sales and operations reports to management
• Be on the ground during peak hours, including weekends and public holidays
• Take initiative to improve café systems, workflow, and staff productivity
• Handle emergencies, staff shortages, or unexpected operational challenges promptly

Skills

Team leadership

People management

Communication

Operational efficiency

Crisis handling

Frontline readiness

Discipline

Flexibility

Staff development

Food service

Job description

Key Responsibilities:

• Take full ownership of end-to-end café operations, staffing, cost control, and performance metrics
• Lead, train, and discipline a team of service and kitchen staff to uphold high standards at all times
• Maintain strict adherence to hygiene, food safety, and workplace safety requirements
• Drive sales, manage food cost, labour cost, and negotiate with suppliers to ensure operational efficiency and profitability
• Implement SOPs and uphold service consistency across shifts and outlets
• Handle all customer feedback professionally and resolve any service recovery issues swiftly
• Monitor inventory closely and ensure timely ordering and stock accuracy
• Prepare and submit daily/weekly sales and operations reports to management
• Be on the ground during peak hours, including weekends and public holidays
• Take initiative to improve café systems, workflow, and staff productivity
• Handle any emergency, staff shortage, or unexpected operational challenge promptly

Requirements:

• Minimum 2 years of hands‑on management experience in a fast‑paced F&B or café environment
• Proven track record in team leadership, operational efficiency, and crisis handling
• Strong people management and communication skills
• Willing to lead by example and work frontline when required
• High level of discipline, accountability, and resilience under pressure
• Able to commit to peak periods, long hours, weekends, and public holidays without issue
• Passion for food, service excellence, and team development

Tanlet Harbor Pte Ltd

EA License: 24C2566

EA Personnel No: R24126237