Management Trainee

TSUTA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Fast-track career progression

Exposure to multiple outlets

Dynamic work environment

Job summary

TSUTA SINGAPORE PTE. LTD. is seeking a Management Trainee to undergo structured on-the-job training across customer service, back-of-house processes, and overall outlet management.

This role is ideal for ambitious individuals aiming to build a career in F&B management. You will shadow outlet managers to learn operations, manpower planning, and performance monitoring, with exposure to financial aspects and brand standards.

Qualifications

• Diploma or degree in Hospitality, Business, or related fields preferred.
• Strong communication and interpersonal skills.
• Leadership potential with a willingness to learn.
• Flexibility to work across Singapore outlets.

Responsibilities

• Learn customer service best practices and guest experience standards.
• Assist in inventory control, hygiene, and cash handling where needed.
• Shadow outlet managers to understand workflows, staffing, and performance metrics.
• Support daily operations and ensure brand standards across outlets.

Skills

Strong communication and interpersonal

Leadership potential

Willingness to learn

Education

Diploma or Degree in Hospitality or Business

Job description

As a Management Trainee, you will undergo structured on-the-job training to learn all aspects of outlet operations, including customer service, back-of-house processes, and overall outlet management. This role is ideal for ambitious individuals looking to build a career in F&B management.

Key Responsibilities

Customer Service

• Learn to deliver excellent guest experiences and handle customer inquiries and feedback.
• Observe and assist in ensuring smooth floor operations during service hours.
• Support coordination between service and kitchen teams to ensure efficiency.
• Monitor food quality, presentation, and service standards under supervision.

Back of House

• Assist in inventory management, stock monitoring, and basic ordering processes.
• Support hygiene, cleanliness, and safety practices according to company standards.
• Learn to assist with daily sales settlement, cash handling, and end-of-day reporting.
• Participate in pre-shift briefings and team meetings.

Outlet Operations & Management

• Shadow outlet managers to understand operational workflows, manpower planning, and outlet performance monitoring.
• Gain exposure to financial and operational aspects of outlet management.
• Learn to maintain brand standards and ensure compliance with regulatory requirements (e.g., SFA, SCDF).
• Support regular inspections, audits, and follow-up actions.

Requirements

• Diploma or Degree in Hospitality, Business, or related fields preferred.
• Strong communication and interpersonal skills.
• Leadership potential with a willingness to learn and grow.
• Passion for the F&B industry and customer service excellence.
• Flexible to work in different outlets across Singapore.

What We Offer

• Opportunities for fast-track career progression into Outlet Manager and Operations roles.
• Exposure to multiple outlets and real operational challenges.
• Fun and dynamic work environment in a growing F&B group.