Management Trainee

Benjamin Barker Aust Pte Ltd; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

Benjamin Barker Aust Pte Ltd is seeking a Retail Fashion Advisor who serves as the store's customer service specialist. You will listen to customer needs, answer questions about products and services, and help customers find items that meet their requirements while delivering in-depth product information and achieving sales, service, and operations excellence.

You will act as the store ambassador, maintaining a fast-paced, customer-centric environment and ensuring seamless customer experience

Qualifications

• Retail experience.
• Identify and follow up on customer concerns.
• Ensure service standards and importance of service recovery are adhered to.
• Opening, operating and closing of shift procedures.
• Ability to count money accurately without error.
• Able to make customers feel at ease and comfortable.
• 6-star service.

Responsibilities

• Deliver in-store customer service and exceed expectations by listening to needs and answering questions.
• Drive sales and deliver service and operations excellence.
• Engage in innovation and productivity initiatives to drive seamless customer experience across channels.
• Handle order fulfilment processes for customers in store.

Skills

Retail experience

Customer concerns follow-up

Service recovery

Shift procedures

Money handling

Customer comfort

6-star service

Job description

The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You also engage in innovation and productivity initiatives for the store in order to drive seamless customer experience across channels and handle order fulfilment processes for customers in store. You will be operating in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you are the ambassador of the organisation, a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

Requirements

• Retail experience

Functional Skills (Hard / Technical)

• Identification of, and follow up on customer concerns
• Ensure that service standards and importance of service recovery are adhered to
• Opening, operating and closing of shift procedures
• Ability to count money accurately without error

Performance (Soft / Core)

• Able to make customers feel at ease and comfortable
• 6-star service