MANAGEMENT TRAINEE

MANPOWER LINK PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

MANPOWER LINK PTE. LTD. in Singapore seeks an experienced Outlet Manager to oversee daily coffee shop operations and ensure high standards of service.

You will manage staff rosters, monitor costs, and maintain hygiene and safety across all areas of the venue. The role requires at least 2 years in a coffee shop, willingness to long hours and weekends, and proficiency with POS systems and restaurant software. You will lead shifts, handle customer issues, and drive KPI sales targets.

Qualifications

• Minimum 2 years of experience in a coffee shop.
• Willingness to work long hours and weekends.
• Up-to-date with food and beverage trends and best practices.
• Proficiency in MS Office and POS systems.

Responsibilities

• Ensure consistent quality of food and beverages for all customers.
• Provide excellent customer service at the counter.
• Adhere to health, safety, and sanitation guidelines to maintain hygiene standards.
• Maintain cleanliness of preparation and counter areas.
• Handle cash transactions.
• Plan, recruit, and schedule monthly duty rosters for drink stall staff.
• Submit staff attendance and leave records to the office for payroll processing.
• Analyze the cost of goods sold and ensure staff meet monthly KPI sales targets.
• Review financial transactions such as budgets and payroll records.
• Manage service performance and employees during shifts in the absence of the Outlet Manager, including training, providing support during busy periods, addressing customer complaints, and maintaining positive relationships with the store to ensure maximum customer satisfaction.
• Act as the primary point of contact for customers, ensuring consistent and fair handling of customer complaints and adherence to company policies.
• Follow closing procedures in accordance with company policies and procedures to minimize financial risk.
• Foster two-way communication and cultivate an environment of ownership, motivation, and teamwork.
• Manage day-to-day food and beverage operations within budgetary guidelines and to the highest standards.
• Design exceptional menus, purchase goods, and implement necessary improvements.
• Conduct monthly inventory in the designated store.
• Perform other ad hoc duties assigned by the Manager.

Skills

Customer service

Cash handling

Staff scheduling

Food safety

Tools

POS system

Restaurant management software

MS Office

Job description

Job Duties:

• Ensure consistent quality of food and beverages for all customers.
• Provide excellent customer service at the counter.
• Adhere to health, safety, and sanitation guidelines to maintain hygiene standards.
• Maintain cleanliness of preparation and counter areas.
• Handle cash transactions.
• Plan, recruit, and schedule monthly duty rosters for drink stall staff.
• Submit staff attendance and leave records to the office for payroll processing.
• Analyze the cost of goods sold and ensure staff meet monthly KPI sales targets.
• Review financial transactions such as budgets and payroll records.
• Manage service performance and employees during shifts in the absence of the Outlet Manager, including training, providing support during busy periods, addressing customer complaints, and maintaining positive relationships with the store to ensure maximum customer satisfaction.
• Act as the primary point of contact for customers, ensuring consistent and fair handling of customer complaints and adherence to company policies.
• Follow closing procedures in accordance with company policies and procedures to minimize financial risk.
• Foster two-way communication and cultivate an environment of ownership, motivation, and teamwork.
• Manage day-to-day food and beverage operations within budgetary guidelines and to the highest standards.
• Design exceptional menus, purchase goods, and implement necessary improvements.
• Conduct monthly inventory in the designated store.
• Perform other ad hoc duties assigned by the Manager.

Requirements:

• Minimum 2 years of experience working in a coffee shop environment.
• Willingness to work long hours and weekends.
• Up-to-date with food and beverage trends and best practices.
• Proficiency in various computer software programs (MS Office, restaurant management software, POS system).
• Experience in handling customers and resolving problems efficiently.