Management Executive

Kolorist; Singapore; On-site; SGD 56,000 - 78,000; Full time

Job summary

Kolorist in Singapore is seeking a capable individual to provide quality management and administrative support across our branch. You will oversee day-to-day operations and coach colleagues to maintain high standards.

This role involves assisting in development strategy plans, daily task execution, evaluating performance, handling customer feedback, and ensuring a clean, safe working environment.

Qualifications

• Bachelor’s Degree in any field is required.
• Strong verbal and written communication skills.
• Customer-oriented with a passion for serving customers.
• Experience in management or related field is a plus.

Responsibilities

• Provide quality management and administrative support.
• Oversee day-to-day branch operations.
• Coach and develop colleagues to maintain standards.
• Assist in strategy planning and policy implementation.
• Support managers with daily tasks and new policies.
• Understand departmental processes and goals.
• Participate in strategic planning.
• Assist in evaluating performance through reports and data.
• Manage customer complaints and ensure satisfaction.
• Improve customer retention measures.
• Answer product and service questions to attract customers.
• Ensure a clean and safe working environment.

Skills

Communication skills

Customer-oriented

Education

Bachelor’s Degree in any field

Job description

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus