Management Executive

WATCHA MATCHA PTE. LTD.; Singapore; Hybrid; SGD 39,000 - 61,000; Full time

Job summary

WATCHA MATCHA PTE. LTD. is seeking a proactive individual to provide quality Management and Administrative support at our Singapore branch. You will oversee day-to-day operations, coach staff, and contribute to strategic planning to enhance customer satisfaction.

The role emphasizes customer-oriented service, strong communication, and potential leadership responsibilities within the branch. Join us to help maintain standards and drive performance in a dynamic environment.

Qualifications

• Bachelor's degree required.
• Strong verbal and written communication skills.
• Customer-oriented and passionate about serving customers.
• Knowledge or experience in management or relevant similar field is a plus.

Responsibilities

• Provide quality Management and Administrative support.
• Oversee an efficient and effective day to day operations of the branch or outlet.
• Coach and develop colleagues to ensure standards are being maintained.
• Assist in the development strategy plans.
• Assist Managers complete daily tasks (implementing new policies).
• Understand each department's daily processes and goals.
• Participate in company's strategic planning.
• Assist Manager in evaluating performance (writing reports and data).
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Implement and Improve customers retention measures.
• Attract customers by answering product and service questions.
• Ensuring a clean and safe working environment.

Skills

Communication skills

Customer service mindset

Leadership/management

Strategic planning

Education

Bachelor's degree

Job description

Job Description & Requirements

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus