Mall Operations Manager (Retail Mall)

CBRE Group, Inc.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

CBRE Group, Inc. Singapore seeks a Centre Manager to coordinate all aspects of the assigned portfolio and operate buildings on behalf of clients. You will oversee service delivery, tenant relations, and financial processes.

The role emphasizes compliance, budgeting support, and cross‑functional collaboration within CBRE's global platform, offering exposure to commercial real estate services and growth opportunities.

Qualifications

• Bachelor's Degree preferred with 4–6 years relevant experience.
• Ability to analyze solutions and apply judgment.
• Knowledge of financial terms and principles.
• Proficient in MS Office applications.

Responsibilities

• Coordinate all aspects of the assigned portfolio and oversee building operations.
• Ensure compliance with policies, procedures, regulations and contracts.
• Inspect properties, approve alterations, maintenance and reconditioning.
• Respond to tenant needs and resolve issues in a timely manner.
• Manage rent collection and CAM recovery charges.
• Forecast budgets and prepare monthly performance analyses; explain variances.

Skills

Bachelor's Degree

4-6 years of relevant experience

Microsoft Office

Strong organizational skills

Excellent communication

Education

Bachelor's Degree preferred

Tools

MS Office Suite

Job description

ABOUT THE ROLE

As a CBRE Centre Manager you will be responsible to coordinate all aspects of the portfolio which assigned to you. You will be responsible for operating buildings on behalf of a client or group.

WHAT YOU WILL DO

• Confirm that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Ensure regular property inspections occur. Recommend and approve alterations, maintenance, and reconditioning.
• Respond to escalated tenant needs, ensuring that issues get resolved in a timely and efficient manner.
• Coordinate tenants move-ins and move-outs, and "walk-through" spaces and tenant improvement department.
• Collect rent and pay expenses in compliance with lease terms. Prepare all required legal notices and coordinates legal action.
• Review and reconcile tenant rent and Common Area Maintenance recovery charges.
• Forecasts management plans and prepares monthly performance, explaining variances.
• Gather data to provide information for the annual budget preparation process. Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.
• Impact the quality of own work and the work of others on the team.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.

WHAT YOU WILL NEED

• Bachelor's Degree preferred with 4-6 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Understanding of existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to tenants. Ability to effectively present information.
• Requires knowledge of financial terms and principles

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

OUR VALUES IN HIRING

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.