Maid Agency Customer Service Manager

A1 Employment Agency Pte. Ltd.; Singapore; Sur place; SGD 28 000 - 39 000; Plein temps

Résumé du poste

A1 Employment Agency Pte. Ltd. in Singapore seeks a frontline customer service coordinator to handle client enquiries and manage administrative documentation.

You will provide crucial after-sales support to maintain high client satisfaction and harmonious employer-FDW relationships. Key responsibilities include managing calls and messages, guiding clients through agency services, processing MOM paperwork, and ensuring regulatory compliance.

Qualifications

• Minimum 1 year of experience in customer service, hospitality, or administrative support; maid agency experience preferred.
• CEI certification advantageous; training and sponsorship may be provided
• Fluency in a second language (e.g., Mandarin, Malay, or local dialects) to support diverse client demographics
• Demonstrated high emotional intelligence, patience, problem-solving skills, and empathy to handle client interactions effectively

Responsabilités

• Manage incoming calls, WhatsApp messages, and walk-in clients to address enquiries professionally and guide clients through agency services
• Provide guidance and counselling to employers and helpers during the settling-in period to resolve misunderstandings or conflicts through mediation
• Prepare and process MOM paperwork including Work Permit applications, renewals, cancellations, medical check-ups, and insurance purchases
• Maintain accurate and up-to-date client databases to support operational efficiency
• Schedule interviews and manage general office administrative tasks to ensure smooth agency operations
• Apply knowledge of MOM regulations to ensure compliance in domestic helper employment processes

Connaissances

Customer service

Administrative support

Emotional intelligence

Problem solving

Empathy

Formation

CEI certification (advantageous)

Description du poste

Job Summary

You will be the frontline ambassador of our agency, handling client enquiries, managing administrative documentation, and providing crucial after-sales support. Your role is vital in maintaining high client satisfaction and ensuring harmonious relationships between employers and foreign domestic workers (FDWs).

Responsibilities

• Manage incoming calls, WhatsApp messages, and walk-in clients to address enquiries professionally and guide clients through agency services
• Provide guidance and counselling to employers and helpers during the settling-in period to resolve misunderstandings or conflicts through mediation
• Prepare and process Ministry of Manpower (MOM) paperwork including Work Permit applications, renewals, cancellations, medical check-ups, and insurance purchases
• Maintain accurate and up-to-date client databases to support operational efficiency
• Schedule interviews and manage general office administrative tasks to ensure smooth agency operations
• Apply knowledge of MOM regulations to ensure compliance in domestic helper employment processes

Preferred competencies and qualifications

• Possession of a valid CEI (Certificate of Employment Intermediaries) certification is advantageous; training and sponsorship may be provided
• Minimum 1 year of experience in customer service, hospitality, or administrative support, with prior maid agency experience preferred
• Fluency in a second language (e.g., Mandarin, Malay, or local dialects) to support communication with diverse client demographics
• Demonstrated high emotional intelligence, patience, problem-solving skills, and empathy to handle client interactions effectively