Customer Service Executive - Maid Agency

HARMONY EMPLOYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

Harmony Employment Services Pte Ltd is a licensed Singapore agency specializing in placing foreign domestic workers from Indonesia and Myanmar. They connect households with reliable helpers through integrity and regulatory compliance while offering after-sales support.

The role involves managing the full placement cycle, ensuring MOM compliance, and driving sales with clients and helpers. Candidates should have a CEI certification and experience in Singapore maid agencies or related sales, with

Qualifications

• CEI certification is mandatory.
• Experience in Singapore maid agency or related sales is preferred.
• Familiarity with MOM regulations and industry practices.
• Demonstrated self-motivation and ability to work independently.
• Strong attention to detail and communication skills.

Responsibilities

• Manage the full domestic helper placement cycle, from sourcing to contracts and client support.
• Respond to customer inquiries and conduct indoor sales activities to meet targets.
• Process MOM work permit applications and coordinate related documentation.
• Coordinate with overseas partner agencies on documentation and placements.
• Facilitate after-sales support by mediating between employers and helpers.
• Perform daily admin tasks using Word/Excel and maintain accurate records.
• Ensure MOM regulations and SOPs are followed while working independently.

Skills

CEI Certification

Sales drive

Independent work

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Company Overview

Harmony Employment Services Pte Ltd is a licensed Singapore agency specializing in placing foreign domestic workers from Indonesia and Myanmar. We connect households with reliable helpers through integrity, regulatory compliance, and excellent after-sales support.

Job Summary

Manage the full domestic helper placement cycle, ensuring compliance with MOM regulations while driving sales and providing seamless support to clients and helpers.

Responsibilities

• Manage the complete domestic helper placement process including sourcing, interviewing candidates, preparing contracts, and supporting clients to ensure successful placements
• Respond to customer inquiries and conduct indoor sales activities to meet and exceed sales targets
• Process Ministry of Manpower (MOM) work permit applications and coordinate all related documentation accurately and timely
• Liaise with overseas partner agencies to coordinate documentation and placement arrangements
• Facilitate after-sales support by mediating communication between employers and domestic helpers to resolve issues smoothly
• Perform daily administrative tasks including document processing using Microsoft Word and Excel, and maintain accurate records in the agency system
• Ensure strict adherence to MOM Singapore regulations and company Standard Operating Procedures (SOPs) while working independently

Preferred competencies and qualifications

• A Certificate of Employment Intermediaries (CEI) is mandatory
• Experience working in a Singapore maid agency or related sales experience with knowledge of the end-to-end placement process
• Familiarity with MOM regulations and industry practices
• Demonstrated self-motivation and sales drive to operate independently under minimal supervision
• Strong attention to detail, organizational skills, and effective communication, problem-solving, and interpersonal abilities
• Positive attitude, team-oriented approach, and ability to meet tight deadlines independently