Mac & Windows IT Support Specialist | Intune Expert

Professi360; Singapore; Remoto; SGD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Professi360 is seeking an experienced IT support specialist to deliver enterprise-grade technical assistance for our customers. The role is offsite with a 5-day workweek and potential to lead a team based on performance.

The ideal candidate will have deep expertise in Windows 11, macOS, and Intune, strong troubleshooting skills, and a proven ability to manage multiple tickets in a fast-paced environment. Excellent communication and customer service are essential.

Competenze

• Minimum 5 years of IT support experience in enterprise environments.
• Expertise in macOS and Intune (mandatory).
• Hands-on experience with Intune for Apple/Windows device management.
• Strong knowledge of Windows 11, BitLocker, and imaging tools.
• Proficiency in troubleshooting hardware issues and replacing components.
• Familiarity with Microsoft Office Suite and O365 administration.
• Understanding of network fundamentals and connectivity troubleshooting.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tickets simultaneously.

Mansioni

• Provide advanced support for Windows 11, macOS, and Apple devices [ipad/iphone].
• Manage device provisioning, configuration, imaging, and deployment for both Windows and Mac environments.
• Perform break-fix support for hardware, software, and mobile devices.
• Troubleshoot and resolve: BitLocker / Filevault encryption issues
• BSOD/crash diagnostics
• Administer Intune for device management and deployment.
• Install, upgrade, and maintain operating systems, applications, and peripherals.
• Handle O365 support, including Word, Excel, Outlook, PowerPoint, and Access.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Work within a ticketing system to manage multiple tasks in a fast-paced environment.

Conoscenze

Windows 11

macOS

Intune

Office 365 administration

Customer service

Communication

Ticketing

Troubleshooting

Strumenti

Intune

Descrizione del lavoro

Professi360 is seeking an experienced IT support specialist to deliver enterprise-grade technical assistance for our customers. The role is offsite with a 5-day workweek and potential to lead a team based on performance.

The ideal candidate will have deep expertise in Windows 11, macOS, and Intune, strong troubleshooting skills, and a proven ability to manage multiple tickets in a fast-paced environment. Excellent communication and customer service are essential.