IT MAC SUPPORT SPECIALIST

Professi360; Singapore; Remote; SGD 60,000 - 90,000; Full time

Job summary

Professi360 is seeking an experienced IT support specialist to deliver enterprise-grade technical assistance for our customers. The role is offsite with a 5-day workweek and potential to lead a team based on performance.

The ideal candidate will have deep expertise in Windows 11, macOS, and Intune, strong troubleshooting skills, and a proven ability to manage multiple tickets in a fast-paced environment. Excellent communication and customer service are essential.

Qualifications

• Minimum 5 years of IT support experience in enterprise environments.
• Expertise in macOS and Intune (mandatory).
• Hands-on experience with Intune for Apple/Windows device management.
• Strong knowledge of Windows 11, BitLocker, and imaging tools.
• Proficiency in troubleshooting hardware issues and replacing components.
• Familiarity with Microsoft Office Suite and O365 administration.
• Understanding of network fundamentals and connectivity troubleshooting.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tickets simultaneously.

Responsibilities

• Provide advanced support for Windows 11, macOS, and Apple devices [ipad/iphone].
• Manage device provisioning, configuration, imaging, and deployment for both Windows and Mac environments.
• Perform break-fix support for hardware, software, and mobile devices.
• Troubleshoot and resolve: BitLocker / Filevault encryption issues
• BSOD/crash diagnostics
• Administer Intune for device management and deployment.
• Install, upgrade, and maintain operating systems, applications, and peripherals.
• Handle O365 support, including Word, Excel, Outlook, PowerPoint, and Access.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Work within a ticketing system to manage multiple tasks in a fast-paced environment.

Skills

Windows 11

macOS

Intune

Office 365 administration

Customer service

Communication

Ticketing

Troubleshooting

Tools

Intune

Job description

Job Description:

The IT support specialist is to provide technical support to our enterprise customers.The ideal candidate will be deployed offsite and will be on a 5-day work weekschedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:

• Provide advanced support for Windows 11, macOS, and Apple devices [ipad/iphone].
• Manage device provisioning, configuration, imaging, and deployment for both Windows and Mac environments.
• Perform break-fix support for hardware, software, and mobile devices.
• Troubleshoot and resolve:
• BitLocker / Filevault encryption issues
• BSOD/crash diagnostics
• Administer Intune for device management and deployment.
• Install, upgrade, and maintain operating systems, applications, and peripherals.
• Handle O365 support, including Word, Excel, Outlook, PowerPoint, and Access.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Work within a ticketing system to manage multiple tasks in a fast-paced environment.

Desired Skills & Experience:

• Minimum 5 years of IT support experience in enterprise environments.
• Expertise in macOS and Intune (mandatory).
• Hands-on experience with Intune for Apple/Windows device management.
• Strong knowledge of Windows 11, BitLocker, and imaging tools.
• Proficiency in troubleshooting hardware issues and replacing components.
• Familiarity with Microsoft Office Suite and O365 administration.
• Understanding of network fundamentals and connectivity troubleshooting.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tickets simultaneously.

Education:

• 1+ years of work experience with Microsoft Intune
• 1+ years of work experience with Mac
• 1+ years of work experience with Windows

**Please include your current and expected salary in your resume. We regret that only shortlisted candidates will be notified.