M05 - Operations Support Engineer

FPT Asia Pacific; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

FPT Asia Pacific is seeking a hands-on Web Operations Engineer to maintain and enhance governmental CMS websites. The role involves content updates, template and component enhancements, and production support on GovTech Optical CMS.

You will monitor performance, resolve incidents, assist with CMS upgrades, and ensure compliance with security standards and audits while coordinating with project management on security issues and reporting requirements.

Qualifications

• Hands-on experience with GovTech Optical CMS and providing operations/maintenance support.
• Experience with Sitefinity or Sitecore on the Government Content Website Platform (CWP) is a plus.
• Experience resolving web app vulnerabilities and remediation verification is advantageous.

Responsibilities

• Perform day-to-day website maintenance, including content updates and minor enhancements.
• Implement approved system enhancements, including page templates, component updates and feature improvements.
• Administer and support website content changes on GovTech Optical CMS.
• Monitor website performance and support production issue resolution.
• Perform defect fixing, preventive maintenance and optimisation activities.
• Support SIT, UAT and post-deployment verification activities.
• Assist with CMS upgrades, patches and compatibility checks.
• Respond to and resolve incidents within agreed service levels.
• Work with the Project Manager to respond to security issues and ensure that they are resolved within the compliance timeframes.
• Ensure compliance with Government ICT security, Digital Service Standards (DSS), IM8 requirements, data protection and audit requirements.
• Maintain accurate records of work performed and support reporting requirements.
• Perform analysis, remediation, testing and closure of vulnerabilities identified through VAPT, security scans, audits and security advisories, and support verification of fixes within required timelines.

Skills

Website maintenance

Production support

Content updates

CMS upgrades

Incident resolution

Security/compliance awareness

VAPT remediation

Tools

GovTech Optical CMS

Sitefinity

Sitecore

Government Content Website Platform (CWP)

Job description

Role Overview

• Hands-on execution of website maintenance, enhancement works and production support activities.

Key Responsibilities

• Perform day-to-day website maintenance, including content updates and minor enhancements.
• Implement approved system enhancements, including page templates, component updates and feature improvements.
• Administer and support website content changes on GovTech Optical CMS.
• Monitor website performance and support production issue resolution.
• Perform defect fixing, preventive maintenance and optimisation activities.
• Support SIT, UAT and post-deployment verification activities.
• Assist with CMS upgrades, patches and compatibility checks.
• Respond to and resolve incidents within agreed service levels.
• Work with the Project Manager to respond to security issues and ensure that they are resolved within the compliance timeframes.
• Ensure compliance with Government ICT security, Digital Service Standards (DSS), IM8 requirements, data protection and audit requirements.
• Maintain accurate records of work performed and support reporting requirements.
• Perform analysis, remediation, testing and closure of vulnerabilities identified through VAPT, security scans, audits and security advisories, and support verification of fixes within required timelines.

Relevant Platform Experience

• Hands-on experience with GovTech's Optical CMS, including providing technical operations and maintenance support for websites, troubleshooting, incident resolution, system monitoring, deployments/releases, and implementation of website enhancements, is necessary.
• Experience supporting Sitefinity or Sitecore websites hosted on the Government Content Website Platform (CWP) will be an added advantage.
• Experience resolving web application vulnerabilities and VAPT findings, including implementation and verification of remediation measures, will be an added advantage.