Hybrid Cloud & Enterprise IT Operations Engineer

FPT Asia Pacific Pte Ltd; Singapore; Hybrid; SGD 60,000 - 95,000; Full time

Job summary

FPT Asia Pacific Pte Ltd is seeking a Hybrid Infrastructure & Cloud Operations Engineer to provide operational support across Microsoft 365 services and on‑premises infrastructure. The role emphasizes incident management, service restoration, and business continuity across multiple platforms.

You will investigate incidents, coordinate with Microsoft 365 and infrastructure specialists, and execute SOPs and runbooks while ensuring accurate incident records and handover notes. Based in Singapore.

Qualifications

• Strong experience in enterprise IT operations and infrastructure support.
• Working knowledge of Microsoft 365 collaboration and identity services.
• Familiarity with on-premises infrastructure and hosting environments.
• Proven incident management, troubleshooting, and escalation skills.

Responsibilities

• Provide operational support for Microsoft 365 services such as Entra ID, Exchange Online, SharePoint Online, and Teams.
• Support on‑premises enterprise infrastructure and hosting environments.
• Perform initial incident investigation and technical triage across collaboration, identity, and infrastructure services.
• Coordinate incident escalation with Microsoft 365, SQL Server, and infrastructure teams.
• Execute SOPs and operational runbooks; support backup verification and restoration activities.
• Offer coverage during staff absences and peak workloads; maintain incident records and handover notes.
• Collaborate with cross‑functional teams to ensure service continuity and timely incident resolution.

Skills

Microsoft 365

Incident management

Hybrid operations

Cross-functional collaboration

Tools

SQL Server

SOPs & Runbooks

Job description

FPT Asia Pacific Pte Ltd is seeking a Hybrid Infrastructure & Cloud Operations Engineer to provide operational support across Microsoft 365 services and on‑premises infrastructure. The role emphasizes incident management, service restoration, and business continuity across multiple platforms.

You will investigate incidents, coordinate with Microsoft 365 and infrastructure specialists, and execute SOPs and runbooks while ensuring accurate incident records and handover notes. Based in Singapore.