Cloud Infrastructure Engineer - IT Systems & Operations [ITE Headquarters]

Institute of Technical Education; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

The Institute of Technical Education in Singapore is seeking a M365 Cloud Infrastructure Engineer. You will design, implement, and manage Microsoft 365 solutions to ensure optimal performance and security. Responsibilities include developing M365 solutions, monitoring service health, and providing technical support while collaborating effectively with internal teams. Candidates should have at least 3 years of experience in the M365 ecosystem and possess strong analytical and communication skills. Relevant certifications are advantageous.

Qualifications

• At least 3 years of experience in the development and management of M365 ecosystem.
• Strong analytical thinking and problem-solving skills.
• Good written and verbal communication skills.

Responsibilities

• Design and implement M365 cloud solutions.
• Monitor the health and performance of M365 services.
• Provide technical support for M365-related issues.
• Conduct training sessions for end-users.

Skills

M365 ecosystem development and management

Microsoft Exchange Online

Microsoft Teams

SharePoint

OneDrive

Active Directory

Entra AD

Intune

Microsoft Defender

Microsoft Purview

Cloud PCs

PowerShell scripting

KQL

Education

Microsoft 365 Certified: Enterprise Administrator Expert

Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft Certified: Azure Solutions Architect

Certification in ITIL

Job description

What the role is:

As a M365 Cloud Infrastructure Engineer, you will be responsible for designing, implementing, and managing Microsoft 365 cloud solutions to ensure optimal performance, security, scalability and compliance with cyber and data security standards.

What you will be working on:

• Develop and deploy M365 solutions, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business, ensuring seamless integration with existing systems.
• Continuously monitor the health and performance of M365 services, proactively addressing issues and optimising configurations.
• Implement robust security measures, including identity and access management, data protection and compliance with cyber and data security standards.
• Provide technical support for M365-related issues, collaborating with other IT teams to resolve complex problems.
• Create comprehensive documentation and conduct training sessions for end-users.

What we are looking for:

• At least 3 years of experience in the development and management of M365 ecosystem
• Collaboration suite: Microsoft Exchange Online, Teams, SharePoint, OneDrive
• Identity Management: Active Directory, Entra AD
• Security products: Intune, Defender, Purview
• Endpoints: Cloud PCs
• Always keeping up to date of the latest product roadmap and best practices
• Team player with strong analytical thinking and problem-solving skills.
• Able to conceptualise the concept of operation for the new initiatives
• Team player by leading discussion between internal teams (various process stakeholders, operations, security etc) and external product principals or system integrator
• Able to work independently and as a good team player with analytical, problem-solving, management and planning skills
• Good written and verbal communication, with the ability to present and communicate effectively with non-technical audience.

Added advantage:

• Familiar with government tendering process, defining requirements in tender specification
• Define policies and procedures related to Endpoint Management.
• Ability to justify new initiatives and recommend new initiatives to stakeholder(s)
• Familiar with optimising and automate workflows and processes
• Knowledge of ITIL processes and procedures.

Certification/Skills Requirements

• Microsoft 365 Certified: Enterprise Administrator Expert or Microsoft 365 Certified: Endpoint Administrator Associate
• Good in PowerShell scripting and KQL.
• Microsoft Certified: Azure Solutions Architect is a bonus
• Certification in ITIL is a bonus