Regional Luxury Experience Concierge Lead

Four Seasons Hotel Singapore; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Four Seasons Hotel Singapore is seeking a Manager, Experience Concierge to lead regional luxury guest experiences across multi-property itineraries, curating extraordinary journeys with hands-on expertise.

This role collaborates with Product Development, Commercial Experiences, Hotel Operations, and Digital teams to align design, delivery, and service standards, while mentoring staff and optimizing budgets.

Qualifications

• 7+ years in luxury hospitality and guest experience leadership.
• Experience curating destination experiences and travel logistics.
• Strong vendor negotiation and partner management skills.

Responsabilités

• Regional Experience Development & Fieldwork: lead hands-on regional initiatives across properties; curate luxury experiences.
• Vendor & Partnership Management: identify and manage partners to build a high-quality network.
• Product Roadmap & Experience Design: co-develop roadmaps for regional programs and present to leadership.
• Cross-Functional Collaboration & Digital Enablement: work with Product Development, Commercial Experiences, Hotel Operations, and Digital teams to integrate experiences.
• Guest Journey Orchestration: coordinate multi-property itineraries end-to-end and ensure continuity of service.
• Operational Excellence & Budget Management: uphold SOPs, monitor metrics, and participate in budgeting.

Description du poste

Four Seasons Hotel Singapore is seeking a Manager, Experience Concierge to lead regional luxury guest experiences across multi-property itineraries, curating extraordinary journeys with hands-on expertise.

This role collaborates with Product Development, Commercial Experiences, Hotel Operations, and Digital teams to align design, delivery, and service standards, while mentoring staff and optimizing budgets.