Luxury Client & E-Business Lead (SEA & Oceania)

Richemont Luxury; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Piaget is seeking a Client & Ebusiness Manager to shape and implement the global CRM and omnichannel strategy across Southeast Asia & Oceania. You will elevate client experience through analytics, drive retention, and partner with Retail, Marketing, CS and HQ to deliver seamless Piaget outcomes.

The role emphasizes data-driven client insights, regional coordination, and rollout of new digital features to strengthen client loyalty and business performance across channels.

Qualifications

• 6+ years of CRM experience.
• Ability to extract and enhance client knowledge via analytics.
• Strong communication and cross-functional leadership.
• Organised with ability to manage multiple priorities.

Responsibilities

• Shape and execute the overarching CRM strategy with clear targets.
• Lead rollout of advanced clienteling practices across retail network.
• Identify and develop strategic partnerships to unlock new channels.
• Own end-to-end delivery of CRM campaigns and activations.

Skills

CRM analytics

Clienteling

Cross-functional leadership

Data segmentation

Analytics roadmap

Education

University graduate

Job description

Piaget is seeking a Client & Ebusiness Manager to shape and implement the global CRM and omnichannel strategy across Southeast Asia & Oceania. You will elevate client experience through analytics, drive retention, and partner with Retail, Marketing, CS and HQ to deliver seamless Piaget outcomes.

The role emphasizes data-driven client insights, regional coordination, and rollout of new digital features to strengthen client loyalty and business performance across channels.