Luxury Client Care & After-Sales Specialist

Richemont (Cartier/Van Cleef); Singapore; On-site; SGD 52,000 - 90,000; Full time

Job summary

Panerai in Singapore seeks an experienced After-Sales Coordinator to manage the end-to-end service journey, from intake to collection, ensuring timely, accurate updates to clients and robust coordination with service partners.

The role requires strong client communication, attention to detail, and the ability to handle multiple cases with integrity and professionalism in luxury retail. Previous luxury experience is advantageous.

Qualifications

• 3+ years in customer service or after-sales roles.
• Luxury retail experience is an advantage.
• Strong written and verbal communication skills.
• Ability to manage multiple cases and follow through.

Responsibilities

• Manage end-to-end after-sales journey from intake to collection.
• Coordinate service assessments with Panerai Manufacture and service teams.
• Work with Boutique Director to prioritise requests and address concerns.
• Monitor repair progress, quotes and turnaround times; provide updates.
• Ensure Service Order Forms and service records are accurate and up-to-date.
• Maintain inventory accuracy for spare parts and consumables.

Skills

Customer service

After-sales support

Client communication

Problem solving

Tools

Microsoft Office

Job description

Panerai in Singapore seeks an experienced After-Sales Coordinator to manage the end-to-end service journey, from intake to collection, ensuring timely, accurate updates to clients and robust coordination with service partners.

The role requires strong client communication, attention to detail, and the ability to handle multiple cases with integrity and professionalism in luxury retail. Previous luxury experience is advantageous.