Luxury After-Sales Concierge & Client Care Lead

Panerai; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Panerai Singapore is seeking a dedicated After-Sales Service Coordinator to manage the end-to-end service journey from intake to collection, ensuring timely communication with clients and precise service records.

In this role you will coordinate assessments with Panerai Manufacture, support the Boutique Director and retail team, monitor repairs and quotations, and safeguard client watches while upholding service standards and regional collaboration.

Qualifications

• Minimum three years of experience in customer service or a client-facing role.
• Customer-centric with a strong commitment to service excellence.
• Strong follow-up, organisational and problem-solving skills.
• Excellent written and verbal communication skills.
• Able to manage multiple cases and resolve issues independently.
• Effective stakeholder management and teamwork skills.

Responsibilities

• Manage the end-to-end after-sales service journey, from service intake and repair tracking to client communication and collection.
• Coordinate technical assessments and service recommendations with Panerai Manufacture, the watchmaker and Richemont CS Centre.
• Work with Boutique Director and retail team to prioritise service requests and resolve client concerns.
• Monitor repair progress, quotations and turnaround times, providing timely updates to clients.
• Ensure Service Order Forms are completed accurately and all service records are updated promptly.
• Safeguard client watches and property in accordance with company procedures.

Skills

Customer service

Communication skills

Organization

Problem solving

Stakeholder management

Multi-tasking

Tools

Microsoft Office

Job description

Panerai Singapore is seeking a dedicated After-Sales Service Coordinator to manage the end-to-end service journey from intake to collection, ensuring timely communication with clients and precise service records.

In this role you will coordinate assessments with Panerai Manufacture, support the Boutique Director and retail team, monitor repairs and quotations, and safeguard client watches while upholding service standards and regional collaboration.