Luxury Client Advisor & Brand Ambassador

FashionUnited; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Prada Group in Singapore seeks a Client Advisor to deliver an extraordinary luxury customer experience in-store and on the ecommerce channel. You will act as a Brand Ambassador, mastering product knowledge, anticipating client needs and building lasting relationships that drive trust and loyalty.

You will exceed individual and team sales targets, uphold brand philosophy, and collaborate with the store team to ensure a seamless omnichannel journey for every client.

Qualifications

• Passion for human relations and sales.
• Problem solving, curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Passion and knowledge of the managed product category.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request.
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the store.
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
• Demonstrate an excellent knowledge of the products, Prada history, culture and DNA.
• Capture Customer data into the Company CRM to connect with the client and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Maintain knowledge of luxury fashion trends and discuss them with customers.
• Take ownership of resolving Client complaints with the line manager when necessary.
• Operate with the highest care and respect for the Products.
• Utilize Company digital tools to offer a complete luxury experience.
• Host and conduct customer appointments in person or virtually.
• Work with Back of House and maintain organized stock room.
• Follow procedures on operational guidelines, stock, security, cash, inventory and reporting.
• Be a team player and promote diversity and inclusion values.

Skills

Passion for human relations and sales

Problem solving

Client relationship building

Team and independent work

Excellent communication

Product category knowledge

Job description

Prada Group in Singapore seeks a Client Advisor to deliver an extraordinary luxury customer experience in-store and on the ecommerce channel. You will act as a Brand Ambassador, mastering product knowledge, anticipating client needs and building lasting relationships that drive trust and loyalty.

You will exceed individual and team sales targets, uphold brand philosophy, and collaborate with the store team to ensure a seamless omnichannel journey for every client.