Luxury Brand Dept Lead: Sales & Client Experience

Prada; Singapore; On-site; SGD 66,960 - 89,280; Full time

Benefits offered by this job

Staff discount

Career development opportunities

Job summary

Prada Group seeks a Brand Ambassador/Department Leader to drive store performance in Singapore. You will manage the department, supervise the team, and ensure exceptional client service on the sales floor while promoting omni-channel initiatives and luxury brand standards.

You will lead by example, train staff on product knowledge and sales techniques, and collaborate with store management to achieve ambitious KPIs and customer satisfaction goals.

Qualifications

• Experience in luxury/fashion retail is a plus.
• Strong leadership and communication skills.
• Proven track record of achieving sales targets and delivering exceptional client service.

Responsibilities

• Lead department to exceed financial targets and maximize sales.
• Develop business plans by analyzing department performance.
• Drive KPI achievement and cross-selling across product categories.
• Be present on the sales floor delivering top-tier client service.
• Foster omni-channel and digital tool adoption to enhance client relationships.

Skills

Team leadership

Customer service

Brand knowledge

Sales targets

Omni-channel

Product knowledge

Education

Business/Retail management degree

Tools

POS systems

IT & digital tools

Job description

Prada Group seeks a Brand Ambassador/Department Leader to drive store performance in Singapore. You will manage the department, supervise the team, and ensure exceptional client service on the sales floor while promoting omni-channel initiatives and luxury brand standards.

You will lead by example, train staff on product knowledge and sales techniques, and collaborate with store management to achieve ambitious KPIs and customer satisfaction goals.