Luxury Client Advisor

Prada Group; Singapore; On-site; SGD 39,060 - 61,380; Full time

Job summary

Prada Group seeks a Client Advisor for its Singapore store, delivering premium customer service and upholding brand standards while contributing to store performance and customer loyalty.

You will engage with clients, understand needs, present and highlight product ranges, manage CRM data, and support in-store operations from greeting guests to checkout, ensuring a premium shopping experience reflecting Prada Group's image.

Responsibilities

• Is aligned to the style and qualitative standards of the Brand throughout the Sales and after-sales process.
• Collaborates with other colleagues, contributing to create a good atmosphere within the store and is focused on achieving the customer satisfaction.
• Welcomes and recognizes regular customers, understands needs, presents and values the product range, and highlights benefits of the proposition.
• Manages the customer journey from greeting to checkout, ensuring accurate CRM data and customer loyalty.

Job description

Prada Group seeks a Client Advisor for its Singapore store, delivering premium customer service and upholding brand standards while contributing to store performance and customer loyalty.

You will engage with clients, understand needs, present and highlight product ranges, manage CRM data, and support in-store operations from greeting guests to checkout, ensuring a premium shopping experience reflecting Prada Group's image.