Luxury Airport Concierge — Guest Arrival & Departure

Mandarin Oriental; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Learning & Development Programs

MOstay - complimentary nights

Health & Wellness Programs

Retirement Plans

Job summary

Mandarin Oriental in Singapore seeks an Airport Representative to join its Rooms team. The role involves ensuring excellent service for arriving and departing guests at the airport, assisting with luggage and providing relevant information. Candidates must be flexible, warm, and able to communicate effectively in English. This position offers unique learning opportunities and health benefits to promote work-life balance. Join the #MOfamily for an extraordinary experience.

Qualifications

• Excellent guest communication and service skills.
• Ability to handle last-minute requests and changes.
• Knowledgeable about hotel services and facilities.

Responsibilities

• Deliver Legendary Quality Experience to hotel guests.
• Assist incoming guests with baggage clearance.
• Maintain relationships with airline and customs personnel.
• Address security incidents and complaints promptly.

Skills

Flexible and adaptable

Ability to communicate well in English

Proactive problem-solving

Job description

Mandarin Oriental in Singapore seeks an Airport Representative to join its Rooms team. The role involves ensuring excellent service for arriving and departing guests at the airport, assisting with luggage and providing relevant information. Candidates must be flexible, warm, and able to communicate effectively in English. This position offers unique learning opportunities and health benefits to promote work-life balance. Join the #MOfamily for an extraordinary experience.