[LTA-VS] SENIOR / EXECUTIVE, FOREIGN VEHICLE PERMITS (OPERATIONS)

sggovterp; Singapore; On-site; SGD 48,000 - 80,000; Full time

Job summary

sggovterp is seeking a Senior/Executive to support the Foreign Vehicle Permits Division at LTA involves handling counter and online applications, monitoring digital service reports, and auditing processes. The role requires strong customer service, communication, and organizational skills in a dynamic environment.

You may be deployed to various LTA worksites and will engage with external agencies, perform system support tasks, and handle feedback from customers across channels.

Qualifications

• Knowledge in any discipline.
• Experience in customer service or digital services is an advantage.
• Proficient with MS Office applications.
• Strong organizational, communication, and interpersonal skills.
• Adaptable and able to work independently and in a team.
• Meticulous and detail-oriented.
• Senior candidates with relevant years of experience will be considered.

Responsibilities

• Provide administrative and operational support to the Foreign Vehicle Permits Division.
• Process counter transactions and online applications.
• Track digital services reports and collate counter statistics.
• Audit online applications and handle customer feedback (phone and written).
• Perform operational checks on contractors and liaise with external agencies.
• Conduct system-related support and be deployed to different worksites as needed.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Detail-oriented

Independent work

Teamwork

Education

Knowledge in any discipline

Tools

MS Office

Job description

What the role is

SENIOR / EXECUTIVE, FOREIGN VEHICLE PERMITS (OPERATIONS)

What you will be working on

You will provide both administrative and operational support to Foreign Vehicle Permits Division. Your role will include, but not limited to, processing of counter transactions and online applications, tracking of digital services reports, collating counter statistics, online applications audits, and handling customers’ feedback (both phone calls and written reply). You are also expected to perform operational checks on contractors, liaise with external agencies, audits at the checkpoints and provide system-related support from time to time. You may also be deployed to different LTA worksites during or after office hours.

What we are looking for

• Knowledge in any discipline
• Candidates with relevant experience customer service or digital services, may have an added advantage
• Good working knowledge in MS Office applications
• Good organisational, communication, and interpersonal skills
• Highly adaptable, able to work both independently and in a team, and multi-task in a dynamic and rapidly evolving environment
• Meticulous and detailed-oriented
• Those with relevant years of experience will be considered for senior positions
• As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.