[LTA-PT] MANAGER, TICKETING FEES & DATA

Government Technology Agency (GovTech); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Government Technology Agency (GovTech) in Singapore is seeking a Project Manager / Policy Lead within the Ticketing Strategy and Projects Division to shape the ticketing services charging framework for transparency and cost effectiveness.

You will lead a team to review costs, manage contracts with Public Transport Operators and transit ticketing providers, analyze data for commuter-centric improvements, and prepare approval papers with service level details.

Qualifications

• 5 to 8 years of experience in project management and/or policy.
• Conceptualise and operationalise policies.
• Communicate effectively and be comfortable presenting to management.
• Manage internal and external stakeholders with confidence.

Responsibilities

• review and monitor the ticketing costs of the transit ticketing system
• manage the contracts with Public Transport Operators and transit ticketing service providers for ticketing related matters
• analyse transit ticketing data for insights to deliver a commuter-centric and future ready ticketing system
• implement projects to enhance operation and services, and support new payment modes in transit
• prepare approval papers and agreements with transit service providers covering service level monitoring and service fees

Skills

Project management

Policy development

Stakeholder management

Communication

Job description

What the role is

This role sits within the Ticketing Strategy and Projects Division, where you will play an active part in shaping the ticketing services charging framework for transparency and cost effectiveness. You will contribute to the development of long-term ticketing policies and strategies, while engaging a broad range of stakeholders across the transit ecosystem.

What you will be working on

You will be leading a team to:

• review and monitor the ticketing costs of the transit ticketing system
• manage the contracts with Public Transport Operators and transit ticketing service providers for ticketing related matters
• analyse transit ticketing data for insights to deliver a commuter-centric and future ready ticketing system
• implement projects to enhance operation and services, and support new payment modes in transit
• prepare approval papers and agreements with transit service providers covering service level monitoring and service fees

What we are looking for

We are looking for someone who is meticulous, adaptable, and able to thrive in a fast-paced and ever-changing environment while delivering quality work under tight timelines.

• have 5 to 8 years of experience in project management and/or policy
• be able to conceptualise and operationalise policies
• be able to communicate effective and be comfortable presenting to management
• be able to manage both internal and external stakeholders with confidence

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment http://jobs.careers.gov.sg

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.