Low-Code Salesforce CRM Engineer — Service Cloud

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

HELIUS TECHNOLOGIES PTE. LTD. in Singapore seeks a Low-Code Engineer to configure, enhance, test and support Salesforce CRM using declarative tools for customer service and case management within the Service Cloud context.

You will deliver changes, support deployments, and collaborate with Business Analysts to translate requirements into effective CRM configurations, while maintaining BAU alignment and documentation.

Qualifications

• 4–6 years of relevant experience in Salesforce CRM / Salesforce Service Cloud configuration, enhancement delivery, and production support.
• Experience with case management, workflow automation, and customer service operations.
• Salesforce Administrator or Platform App Builder certification.

Responsibilities

• Configure and enhance Salesforce CRM using declarative capabilities such as flows, validation rules, Lightning pages, page layouts, formulas, queues, and assignment rules.
• Support business processes related to case creation, case handling, customer interactions, service operations, and knowledge enablement with standard and custom objects.
• Deliver minor enhancements, bug fixes, maintenance updates, and service requests following release and support processes.
• Translate requirements into fit-for-purpose CRM configurations with Business Analysts and stakeholders.
• Support SIT, UAT, defect resolution, and post-release fixes.
• Prepare and maintain configuration documentation, deployment notes, and change records.
• Ensure changes remain aligned with platform standards and BAU operations.

Skills

Salesforce CRM

Service Cloud

Declarative configuration

Production support

Education

Salesforce Administrator Certification

Platform App Builder Certification

Tools

Flows

Lightning Pages

Process Builder

SOQL/SOSL

Job description

HELIUS TECHNOLOGIES PTE. LTD. in Singapore seeks a Low-Code Engineer to configure, enhance, test and support Salesforce CRM using declarative tools for customer service and case management within the Service Cloud context.

You will deliver changes, support deployments, and collaborate with Business Analysts to translate requirements into effective CRM configurations, while maintaining BAU alignment and documentation.