Low-Code Engineer – Salesforce CRM

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

HELIUS TECHNOLOGIES PTE. LTD. in Singapore seeks a Low-Code Engineer to configure, enhance, test and support Salesforce CRM using declarative tools for customer service and case management within the Service Cloud context.

You will deliver changes, support deployments, and collaborate with Business Analysts to translate requirements into effective CRM configurations, while maintaining BAU alignment and documentation.

Qualifications

• 4–6 years of relevant experience in Salesforce CRM / Salesforce Service Cloud configuration, enhancement delivery, and production support.
• Experience with case management, workflow automation, and customer service operations.
• Salesforce Administrator or Platform App Builder certification.

Responsibilities

• Configure and enhance Salesforce CRM using declarative capabilities such as flows, validation rules, Lightning pages, page layouts, formulas, queues, and assignment rules.
• Support business processes related to case creation, case handling, customer interactions, service operations, and knowledge enablement with standard and custom objects.
• Deliver minor enhancements, bug fixes, maintenance updates, and service requests following release and support processes.
• Translate requirements into fit-for-purpose CRM configurations with Business Analysts and stakeholders.
• Support SIT, UAT, defect resolution, and post-release fixes.
• Prepare and maintain configuration documentation, deployment notes, and change records.
• Ensure changes remain aligned with platform standards and BAU operations.

Skills

Salesforce CRM

Service Cloud

Declarative configuration

Production support

Education

Salesforce Administrator Certification

Platform App Builder Certification

Tools

Flows

Lightning Pages

Process Builder

SOQL/SOSL

Job description

Low-Code Engineer – Salesforce CRM

To configure, enhance, test, and support business capabilities within Salesforce CRM, using low-code and declarative tools to deliver maintainable solutions for customer service and case management operations. The project context is based on Salesforce Service Cloud and includes case management, customer records, knowledge support, and custom objects.

Years of Experience

4–6 years of relevant experience in Salesforce CRM / Salesforce Service Cloud configuration, enhancement delivery, and production support.

Key Responsibilities

• Configure and enhance Salesforce CRM using declarative capabilities such as flows, validation rules, Lightning pages, page layouts, formulas, queues, and assignment rules.
• Support business processes related to case creation, case handling, customer interactions, service operations, and knowledge enablement. The documented platform includes standard and custom objects such as Case, Account, Contact, Case Notes, Course, Case Course, and Knowledge-related objects.
• Deliver minor enhancements, bug fixes, maintenance updates, and service requests in accordance with release and support processes.
• Work with Business Analysts and stakeholders to translate requirements into fit-for-purpose CRM configurations.
• Support SIT, UAT, defect resolution, and post-release fixes.
• Prepare and maintain configuration documentation, deployment notes, and change records.
• Ensure changes remain aligned with platform standards and are supportable in BAU operations.

Requirements

• Strong hands-on experience in Salesforce CRM / Salesforce Service Cloud configuration.
• Good understanding of case management, workflow automation, and customer service operations.
• Salesforce Administrator or Platform App Builder certification.

• Experience supporting live enterprise applications through enhancement and maintenance cycles.
• Ability to work in a structured delivery and support environment.

Preferred

• Experience in government, regulated, or citizen/customer service environments.
• Familiarity with integration-aware configuration design.