Logistics Operations & Data Specialist

Lex

Singapore

On-site

SGD 60,000 - 90,000

Full time

7 days ago

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Job summary

Apple seeks a Logistics Services Specialist in Singapore to help keep customers happy by managing undelivered shipments and collaborating with internal teams and a wide logistics network. You will leverage data to uncover insights, resolve issues, and continuously improve delivery performance.

Join a fast-paced team focused on accuracy, cross-functional collaboration, and operational excellence. The role offers exposure to BI tooling, dashboards, and process improvements in a global operations

Qualifications

3+ years in logistics operations or customer service.
A relevant degree.
Clear communication skills across writing, speaking, and presenting.
Strong Excel skills and experience using analytics or BI tools (Tableau, Power BI).
Ability to interpret data and use it to guide decisions.

Responsibilities

Oversee the customer fulfilment experience by tracking key metrics and resolving shipping exceptions.
Work with partners across Inbound, Outbound, our Distribution Center, the Contact Center, Reseller Ops, Retail Fulfilment, and 3PLs.
Review partner performance and customer behaviour to spot issues and take action.
Build dashboards and reports with support from our Business Process Re-engineering team.
Support peak periods and adjust to shifting operational needs.