Logistics Operations & Customer Service Coordinator

ACW ENGINEERING & MARINE SERVICES PTE LTD; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

ACW ENGINEERING & MARINE SERVICES PTE LTD is seeking a Customer Service cum Operations Coordinator to manage daily counter operations and ensure smooth gate activities. You will coordinate with drivers, hauliers and internal teams, handling documentation and system updates efficiently.

Responsibilities include verifying bookings, generating EIRs, managing tank holds and releases, and delivering timely responses to customer requests.

Qualifications

• Minimum diploma or relevant experience in customer service or operations coordination.
• Familiarity with logistics or container/tank operations is an advantage.
• Proficient in Microsoft Office and operational systems (CMS).

Responsibilities

• Verify drivers' and trucks' details, including booking and release references, and CMS bookings.
• Create and issue EIRs for in-gate and out-gate movements with tank details.
• Confirm tank holds and releases with valid cleaning certificates prior to gate movements.
• Respond to customers' storage and release orders via email.
• Create and process storage and release orders in the CMS system.
• Prepare and send daily inventory reports to designated customers.

Skills

Attention to detail

Communication skills

Multitasking

MS Office

CMS system

Education

Diploma or equivalent

Tools

CMS

Microsoft Office

Job description

ACW ENGINEERING & MARINE SERVICES PTE LTD is seeking a Customer Service cum Operations Coordinator to manage daily counter operations and ensure smooth gate activities. You will coordinate with drivers, hauliers and internal teams, handling documentation and system updates efficiently.

Responsibilities include verifying bookings, generating EIRs, managing tank holds and releases, and delivering timely responses to customer requests.