Customer Service Cum Operations Coordinator

ACW ENGINEERING & MARINE SERVICES PTE LTD; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

ACW ENGINEERING & MARINE SERVICES PTE LTD is seeking a Customer Service cum Operations Coordinator to manage daily counter operations and ensure smooth gate activities. You will coordinate with drivers, hauliers and internal teams, handling documentation and system updates efficiently.

Responsibilities include verifying bookings, generating EIRs, managing tank holds and releases, and delivering timely responses to customer requests.

Qualifications

• Minimum diploma or relevant experience in customer service or operations coordination.
• Familiarity with logistics or container/tank operations is an advantage.
• Proficient in Microsoft Office and operational systems (CMS).

Responsibilities

• Verify drivers' and trucks' details, including booking and release references, and CMS bookings.
• Create and issue EIRs for in-gate and out-gate movements with tank details.
• Confirm tank holds and releases with valid cleaning certificates prior to gate movements.
• Respond to customers' storage and release orders via email.
• Create and process storage and release orders in the CMS system.
• Prepare and send daily inventory reports to designated customers.

Skills

Attention to detail

Communication skills

Multitasking

MS Office

CMS system

Education

Diploma or equivalent

Tools

CMS

Microsoft Office

Job description

The Customer Service cum Operations Coordinator is responsible for managing daily counter operations, ensuring smooth coordination of gate activities, and providing timely support to customers and hauliers. This role requires strong attention to detail, effective communication skills, and the ability to handle operational documentation and system updates efficiently.

Key Responsibilities

• Verify drivers' and trucks' details, including booking and release references, as well as CMS bookings.
• Create, check, and issue Equipment Interchange Receipts (EIRs) for both in-gate and out-gate movements, ensuring accurate recording of tank numbers, size/type, and condition.
• Confirm tank holds and releases, ensuring tanks are in AV condition with valid cleaning certificates prior to gate movements.
• Respond promptly to customers' storage and release orders via email.
• Create and process storage and release orders in the CMS system.
• Prepare and send daily inventory reports to designated customers.
• Update release order details in shared folders to facilitate the arrangement of cleaning certificates and hydrotests.
• Collect DHC/EFS charges from hauliers via PayNow and generate daily collection reports.
• Maintain accurate documentation and ensure proper filing of all operational records.

Requirements

• Minimum diploma or relevant experience in customer service or operations coordination.
• Familiarity with logistics or container/tank operations will be an advantage.
• Proficient in Microsoft Office and operational systems (e.g., CMS).
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Good communication and interpersonal skills.

Working Conditions

• Based at operations counter/site office.
• May require coordination with drivers, hauliers, and internal teams on a daily basis.