Logistics Manager

BDP International; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

PSA BDP is seeking a Logistics Manager to drive operational excellence across teams, with P&L accountability for each client. You will plan manpower, control costs, and expand business with existing clients while maintaining high service levels.

You will lead multiple functions, ensure SOP adherence, coach leaders, and deliver monthly KPI reports. The role requires six years of managerial experience in forwarding and shipping, with SAP and MS Office proficiency, and a strong customer-service

Qualifications

• Leadership and people-management capabilities.
• Strong customer service orientation and problem-solving skills.
• Experience with SAP and MS Office; comfort with IT systems.

Responsibilities

• Oversee day‑to‑day operation of logistics teams.
• Ensure SOP adherence and investigate non‑compliance.
• Lead manpower planning and cross‑training to maintain productivity.
• Manage P&L accountability for each customer and aim for cost efficiency.
• Drive customer service excellence and timely issue resolution.
• Prepare and submit monthly KPI and performance reports.
• Strategize budgeting to meet revenue and cost targets.

Skills

Leadership

Customer service

Communication

Problem solving

Team management

Analytical skills

Education

Diploma or Degree in Logistics and Supply Chain Management

Tools

SAP

MS Office

IT systems

Job description

About PSA BDP

PSA BDP is a member of the PSA Group and a leading provider of globally integrated and port‑centric supply chain, transportation and logistics solutions. The company is headquartered in Philadelphia, PA and employs more than 5,500 people worldwide.

Job Summary

The Logistics Manager is responsible for operational excellence across the various teams under his or her care, including P&L accountability for each customer. The role cultivates a customer‑service culture, plans and deploys manpower, maintains operating costs within control, and seeks to expand business with existing clients.

Responsibilities

Operations Excellence

• Oversee the smooth running of day‑to‑day operation
• Ensure teams follow SOP and investigate non‑compliance
• Strictly adhere to PSA BDP Health, Safety & Environmental and Security Policies and Standards
• Ensure that team leaders perform audit checks on all outgoing documents
• Communicate and coach team members on best practices and potential pitfalls
• Conduct team meetings and inter‑team meetings across departments to resolve bottlenecks and enhance customer service to clients
• Ensure that the teams had credible & workable backup plans; all team members are cross‑trained and have hands‑on experience in handling work as backup
• Manage the current team to achieve operation excellence

Customer Service Excellence

• Create a culture of customer service excellence by reinforcing timely and proactive responses to customers
• Render advice and assistance to customers to resolve shipping issues encountered
• Hold regular Monthly Operation Meetings with customers to obtain feedback on PSA BDP service performance and resolve operation issues
• Investigate customer complaints and recommend corrective and preventive actions to resolve the issues
• Work with current teams and teams of other departments to deliver a great PSA BDP Customer experience to existing and prospective customers

People Management

• Conduct manpower resource planning to ensure workloads are evenly distributed and all staff work as a team to achieve greater productivity and output
• Conduct staff performance appraisal and coaching periodically to align staff goals with company objectives
• Train and groom second line of potential leaders for succession planning
• Train and coach existing team leaders to manage and handle difficult issues independently
• Conduct orientation and induction programmes for new staff and ensure their successful integration into existing teams and the organisation
• Conduct on‑the‑job training for new staff and leadership training for team leaders
• Create a work environment that motivates the team to achieve higher performance

Cost Management

• Scrutinise and study profit & loss statements to determine root causes of not meeting or exceeding the budget
• Propose cost containment measures to the department manager
• Assist department managers in monitoring and following up with customers on prompt settlement of outstanding invoices
• Streamline current processes to reduce wastage, cost, and improve overall productivity

Business Development

• Participate in joint sales calls with the Sales Team to potential customers
• Work out quotation for tender bids requested by overseas PSA BDP offices
• Provide prompt pricing quotations to sales or customers when requested

Performance Reporting

• Collate and analyse operation statistics and submit monthly reports to immediate superior
• Submit Monthly KPI reports to customers

Strategic Planning and Budgeting

• Chart the business direction of the department
• Ensure the department meets revenue, cost, and profit targets as budgeted

Job Requirements

• Diploma or Degree in Logistics and Supply Chain Management is an advantage
• Minimum six years of managerial experience in forwarding, shipping, documentation, and the logistics industry
• Good knowledge of import and export procedures across air, land, and sea freight
• Good knowledge of forwarding, shipping, and documentation processes
• Knowledge and understanding of letters of credit
• Experience in management reporting writing skills
• Skillful in MS Office and good understanding of IT systems is an advantage
• Experience in using SAP and other in‑house logistics systems
• Familiarity with compliance requirements and applicable industry regulations
• Good interpersonal and communication skills
• Strong customer service focus and problem‑solving skills
• Proven leadership and management skills
• Experience managing an operation team of more than ten members
• Candidate with lesser relevant experience may be considered for an Assistant Manager role