Live Experience & Service Optimization Specialist

TikTok; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

TikTok is seeking a Service & Experience professional to elevate live streaming experiences globally. You will turn user feedback into data-driven insights, redesign service processes, and drive cross-functional initiatives that affect billions of users in real time.

You will own end-to-end analysis, develop dashboards, and collaborate with Product, R&D, and Operations to prioritize issues and deliver measurable improvements. Strong data skills and cross-team influence are essential.

Qualifications

• Bachelor's degree or higher with 2+ years in UX/service operations or related field.
• Proficient in SQL and Excel; able to build analysis models, dashboards, and SOPs.
• Strong analytical thinking; extract core issues from complex data and drive closure.
• Excellent communication and cross-functional influence with Product and Engineering.

Responsibilities

• Insight & Analysis — monitor multi-channel user feedback and build analytical frameworks.
• Process Ownership — design, optimize, and govern service processes and SOPs end-to-end.
• Optimization Leadership — build recurring data reports and dashboards; prioritize issues.
• Project Delivery — lead user research and experience improvement projects from problem to launch.
• Cross-Regional Collaboration — align with global stakeholders on strategy and best practices.

Skills

UX Operations

Data analysis

Strategic thinking

Communication

Cross-functional collaboration

Education

Bachelor's degree or above

Tools

SQL

Excel

Job description

TikTok is seeking a Service & Experience professional to elevate live streaming experiences globally. You will turn user feedback into data-driven insights, redesign service processes, and drive cross-functional initiatives that affect billions of users in real time.

You will own end-to-end analysis, develop dashboards, and collaborate with Product, R&D, and Operations to prioritize issues and deliver measurable improvements. Strong data skills and cross-team influence are essential.